Forum Discussion
Profile Photo - Question Mark icon
All of a sudden, I have a small green Question Mark "?" over the profile photo that displays in the top right corner of the Office Suite Bar. Does anyone know what this signifies?
Question Mark Icon
47 Replies
- We're seeing the same issue. Skype is working fine. Person fields are working fine. But the header always has the question mark.
It might still be relevant for someone, so here's an update:
I spoke with MS support because we're still seeing the place holder icon in the top right of the O365 nav bar. Apparently, the documented reason is that this happens to those tenants that do not use Exchange Online but Exchange on premise like we do. EXO is the distributor of those profile pictures across multiple O365 applications. The reason a profile photo can still appear in SPO and Delve is because SPO has a fallback store where you can upload the pictures and override the placeholder icon that would otherwise appear in SPO / Delve as well.
There's no workaround as far as the MS support technician knows and no change in logic planned.
Hope this helps.
We too have the green question mark. Annoying because it used to work.
- Same here. Maybe it is because we have a separate SfB provider - but presence information in all other places is OK.
Same problem on our tenant, although I only see is using Windows 10 (office 216) not on my Windows 7 (office 2010) client?
This issue just started appearing in our environment this morning so if anyone has any idea what this is and how to address would love to be included.
Same for us, showing a question mark in SharePoint Online, but green in OWA. Started yesterday.
Opened simultaneously the same SPO home page and have
Edge:
Opera Neon:
This showed up for me after I changed my password. It seems to have something to do with my having two clients (desktop, Android) and not being signed in on both.
Nope, that wasn't it. I logged back in on the Android client but the question mark persists.
I've had the same for the last few days. Today surprise surpise it suddenly disappeared and turned green again.
I wonder if this is related to which Online presence is being picked up.
SO in my situation I've been logged in:
- on my phone in the Skype app.
- my desk top in skype for business
- and today while the icon turned fully green I was running a meeting in my teams app.
So I wonder if online presence now depends on Microsoft teams instead of your local SFB instance. Or maybe it's about multiple applications where my phone fell asleep and my desktop is active and Office 365 gets confused.
We're still experiencing that small question mark.
A few months ago before the name was preceding the Picture we had a small vertical bar between the picture and the online help icon. That bar was also at the same place in OWA (mail/calendar/people) and switched color depending on your availability. In Sharepoint however the bar was always 'gray' as if the it was no possible to determine your availability.
In OWA this interesting feature provides you the possibility to quickly change your availability (in case you receive a phone call or somebody shows up at your desk for a conversation) and is still working fine today (instead of a bar we now have a small bullit/dot to indicate the presence).
Like to find out how we can make that feature also working in Sharepoint.
- Same here...?
Maybe related to this, my SfB ceased to work in the browser a few weeks back and now I just get no presence. This site seems to explain why:
https://technet.microsoft.com/en-us/library/mt607043(v=exchg.160).aspx
'To configure instant messaging (IM) integration between Skype for Business Server and Outlook on the web in Exchange 2016, you need to use the Exchange Management Shell. This is different than previous versions of Exchange where you needed to edit the web.config file. If you edit the web.config file instead of using the steps in this topic, the settings are ignored and Outlook on the web users receive the following error message:
There's a problem with instant messaging. Please try again later.'
We are seeing this as well (SharePoint Online, gcloud in our case). All users show up as just question marks icons, no matter what their Skype status is.
- it is interesting to note that it seems the status works in some services (like OWA), but not others (like SharePoint online).
