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Dean_Gross's avatar
Dean_Gross
Silver Contributor
Dec 06, 2016

Profile Photo - Question Mark icon

All of a sudden, I have a small green Question Mark "?" over the profile photo that displays in the top right corner of the Office Suite Bar. Does anyone know what this signifies?
office 365
Eric Adler's avatar
Eric Adler
Iron Contributor
Feb 03, 2017
We're seeing the same issue. Skype is working fine. Person fields are working fine. But the header always has the question mark.
  • Anonymous's avatar
    Anonymous
    Feb 08, 2017

    Hi,

     

    found this info in another forum:

     

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_manage/question-mark-office-365-profile/2433a622-1c25-47d7-b9ad-708f72fd2d39?lc=1033

    • Anonymous's avatar
      Anonymous
      Mar 15, 2018

      It might still be relevant for someone, so here's an update:

      I spoke with MS support because we're still seeing the place holder icon in the top right of the O365 nav bar. Apparently, the documented reason is that this happens to those tenants that do not use Exchange Online but Exchange on premise like we do. EXO is the distributor of those profile pictures across multiple O365 applications. The reason a profile photo can still appear in SPO and Delve is because SPO has a fallback store where you can upload the pictures and override the placeholder icon that would otherwise appear in SPO / Delve as well.

       

      There's no workaround as far as the MS support technician knows and no change in logic planned.

       

      Hope this helps.

       

       

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