Forum Discussion

Silver Contributor

Dec 06, 2016

Profile Photo - Question Mark icon

All of a sudden, I have a small green Question Mark "?" over the profile photo that displays in the top right corner of the Office Suite Bar. Does anyone know what this signifies?

office 365

AndrewWarland

Iron Contributor

Jan 17, 2017

Maybe related to this, my SfB ceased to work in the browser a few weeks back and now I just get no presence. This site seems to explain why:

https://technet.microsoft.com/en-us/library/mt607043(v=exchg.160).aspx

'To configure instant messaging (IM) integration between Skype for Business Server and Outlook on the web in Exchange 2016, you need to use the Exchange Management Shell. This is different than previous versions of Exchange where you needed to edit the web.config file. If you edit the web.config file instead of using the steps in this topic, the settings are ignored and Outlook on the web users receive the following error message:

There's a problem with instant messaging. Please try again later.'

MICHAEL BOGGS

Copper Contributor

Jan 19, 2017

We are seeing this as well (SharePoint Online, gcloud in our case). All users show up as just question marks icons, no matter what their Skype status is.

Brent Ellis
Silver Contributor
Jan 19, 2017
it is interesting to note that it seems the status works in some services (like OWA), but not others (like SharePoint online).
- Salvatore Biscari
  Silver Contributor
  Jan 19, 2017
  As far as I can remember, the SfB presence hs never worked in SPO powered web UIs.
  It has worked only in EXO powered web UIs.
  My guess is that the question mark simply means that the SfB presence cannot be determined in that web UI (i.e. in SPO).