Hello, We have over 10K users but there is 1 user that gets redirected to https://outlook.office.com/owa/owahipcontrol.aspx directly after she sees her email(OWA). The captcha is broken and therefore she cannot click on verify. I have a support ticket open but it gets us nowhere with them. The issue is reproduceable on different pc's and browsers but not on mobile devices, her outlook client is working correctly. Anyone encountered this before?

Best work with support on this. Just in case, you can try the restricted users and delist portals: https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/removing-user-from-restricted-users-portal-after-spam?view=o365-worldwide

VasilMichev Thank you for your response, i appreciate it. We have searched everything, we cannot find this user on any list. What i don't understand is why Microsoft hosts a non working captcha page. broken( captcha text is invisible and with a spinner, see screenshot)https://outlook.office.com/owa/0/owahipcontrol.aspxhttps://outlook.office365.com/owa/0/owahipcontrol.aspx working (captcha is visible and verify button works)https://outlook.live.com/owa/0/owahipcontrol.aspx If Microsoft fixes the captcha page than we can click on verifiy and the issue is gone i think. Anyway, support wants to call me this afternoon, maybe they have a different solution. I will let you know. Best regards Wietse see screenshots and results here: https://outlook.office.com/owa/0/owahipcontrol.aspx https://outlook.live.com/owa/0/owahipcontrol.aspx for live accounts only but this is how the captcha should look like

Wietsedr It looks like the issue could be because of Outlook Connected accounts feature which is deprecated now or the Office 365 alias is added to the user's Microsoft Personal account. Connect email accounts in Outlook on the web (Microsoft 365)Add or remove an email alias in Outlook.com (microsoft.com)

Rahul Kumaar Any news on this issue? I have a other captcha page to add to the list:https://outlook.office.com/owa/captchachallenge.aspx A user in our organisation is getting redirected to this page when opening the o365 webmail (owa). Wietsedr , have you been able to resolve this? According to our user, she was trying to sync her private calendar account with her work account. Which steps she took, she can't really tell anymore. I've checked o365 and private outlook account aliasses, but can't find anything. When we add another account to the mailbox and open it that way, we do not get rederected to this page.

The issue seems to have "magically" dissapeared. Very strange. It seems some kind of protection is still in place, but doesn't really work anymore?

OWA redirect user to captcha | Microsoft Community Hub

VasilMichev
MVP
Nov 03, 2021
Best work with support on this. Just in case, you can try the restricted users and delist portals: https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/removing-user-from-restricted-users-portal-after-spam?view=o365-worldwide
- Wietsedr
  Copper Contributor
  Nov 04, 2021
  VasilMichev
  
  Thank you for your response, i appreciate it.
  
  We have searched everything, we cannot find this user on any list. What i don't understand is why Microsoft hosts a non working captcha page.
  
  broken( captcha text is invisible and with a spinner, see screenshot)
  https://outlook.office.com/owa/0/owahipcontrol.aspx
  https://outlook.office365.com/owa/0/owahipcontrol.aspx
  
  working (captcha is visible and verify button works)
  https://outlook.live.com/owa/0/owahipcontrol.aspx
  
  If Microsoft fixes the captcha page than we can click on verifiy and the issue is gone i think.
  
  Anyway, support wants to call me this afternoon, maybe they have a different solution. I will let you know.
  
  Best regards
  
  Wietse
  
  see screenshots and results here:
  
  https://outlook.office.com/owa/0/owahipcontrol.aspx
  
  https://outlook.live.com/owa/0/owahipcontrol.aspx
  for live accounts only but this is how the captcha should look like
  - Rahul Kumaar
    Brass Contributor
    Nov 05, 2021
    Wietsedr It looks like the issue could be because of Outlook Connected accounts feature which is deprecated now or the Office 365 alias is added to the user's Microsoft Personal account.
    
    Connect email accounts in Outlook on the web (Microsoft 365)
    
    Add or remove an email alias in Outlook.com (microsoft.com)
Giuliana_Pochal
Copper Contributor
Jul 19, 2022
Wietsedr
janakkhadka
Iron Contributor
Aug 05, 2022
Is there any update regarding this query? I'm currently facing the same issue with my one user.
- Thepill
  Copper Contributor
  Jun 24, 2023
  hello dear, same problem for me per weeks now... any hint your side? I would appreciate. Thanks. janakkhadka
  - janakkhadka
    Iron Contributor
    Jun 25, 2023
    I think your current issue should be due to the current service degradation (ID: MO603795) published from Microsoft. You can check the update in your Microsoft 365 Admin Center -> Service Health.
Kidd_Ip
MVP
Jun 25, 2023
Wietsedr
Can try InPrivate mode and other Internet access channel to isolate the problem?

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OWA redirect user to captcha