Forum Discussion
OWA redirect user to captcha
Hello,
We have over 10K users but there is 1 user that gets redirected to https://outlook.office.com/owa/owahipcontrol.aspx directly after she sees her email(OWA).
The captcha is broken and therefore she cannot click on verify. I have a support ticket open but it gets us nowhere with them. The issue is reproduceable on different pc's and browsers but not on mobile devices, her outlook client is working correctly.
Anyone encountered this before?
- Best work with support on this. Just in case, you can try the restricted users and delist portals: https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/removing-user-from-restricted-users-portal-after-spam?view=o365-worldwide
Thank you for your response, i appreciate it.
We have searched everything, we cannot find this user on any list. What i don't understand is why Microsoft hosts a non working captcha page.
broken( captcha text is invisible and with a spinner, see screenshot)
https://outlook.office.com/owa/0/owahipcontrol.aspx
https://outlook.office365.com/owa/0/owahipcontrol.aspx
working (captcha is visible and verify button works)
https://outlook.live.com/owa/0/owahipcontrol.aspx
If Microsoft fixes the captcha page than we can click on verifiy and the issue is gone i think.
Anyway, support wants to call me this afternoon, maybe they have a different solution. I will let you know.
Best regards
Wietse
see screenshots and results here:https://outlook.office.com/owa/0/owahipcontrol.aspx
https://outlook.live.com/owa/0/owahipcontrol.aspx
for live accounts only but this is how the captcha should look like
Wietsedr It looks like the issue could be because of Outlook Connected accounts feature which is deprecated now or the Office 365 alias is added to the user's Microsoft Personal account.
Connect email accounts in Outlook on the web (Microsoft 365)
Add or remove an email alias in Outlook.com (microsoft.com)
- Is there any update regarding this query? I'm currently facing the same issue with my one user.
hello dear, same problem for me per weeks now... any hint your side? I would appreciate. Thanks. janakkhadka
- I think your current issue should be due to the current service degradation (ID: MO603795) published from Microsoft. You can check the update in your Microsoft 365 Admin Center -> Service Health.
