Forum Discussion
Outlook stops sending and receiving after being opened for a few hours.
I've just purchased Office 365 and the Outlook app. seems to be a bit buggy. I will open it and leave it for a few hours and it will stop sending/receiving. I then see that there is an error message down at the bottom in the status bar. The same thing happens if I leave the app open overnight. Closing it and then reopening it seems to solve the problem but I'd like to fix it permanently. I don't have the error message handy, but I can post it later today if needed. Can someone suggest a fix? Many thanks.
18 Replies
Here is the error message that appears after a few hours. It works fine when first opened.
- Victor, I checked your MX records and did not see a server entry under Sympatico.ca that would correspond to the Office 365 service. Did you update your MX records in your DNS zone?
- Victor_Ungureanu
Microsoft
The name servers responsible for the domain Sympatico.ca are not hosted by Microsoft, but by bell.ca. This means that Microsoft is not responsible for updating the DNS records for this domain and they should be updated by the owner of the domain.
- Victor_Ungureanu
According to this article, https://support.microsoft.com/en-us/help/813514/error-occurs-when-you-send-or-receive-an-email-message-in-outlook-or-o, the error you're receiving (0x800ccc0d) might be related to a POP account. I'm not sure if that's really the case for you, but it's not optimal to use POP or IMAP
Thanks for your help Victor. I'll give that a read. Tell me something though, if it's not optimal to use pop or imap, what do you suggest as an alternative?
- It sounds like your Outlook is going into Offline mode.
Check out this article to see if it helps: https://support.office.com/en-us/article/switch-from-working-offline-to-online-2460e4a8-16c7-47fc-b204-b1549275aac9Thanks very much for your suggestions. I'll give them a try and report back.
