Forum Discussion

Copper Contributor

Sep 02, 2018

Outlook stops sending and receiving after being opened for a few hours.

I've just purchased Office 365 and the Outlook app. seems to be a bit buggy. I will open it and leave it for a few hours and it will stop sending/receiving. I then see that there is an error mes...

outlook

Victor_Ungureanu

Microsoft

Sep 05, 2018

According to this article, https://support.microsoft.com/en-us/help/813514/error-occurs-when-you-send-or-receive-an-email-message-in-outlook-or-o, the error you're receiving (0x800ccc0d) might be related to a POP account. I'm not sure if that's really the case for you, but it's not optimal to use POP or IMAP

Victor DiCarlo

Copper Contributor

Sep 05, 2018

Thanks for your help Victor. I'll give that a read. Tell me something though, if it's not optimal to use pop or imap, what do you suggest as an alternative?

Victor_Ungureanu
Microsoft
Sep 05, 2018
I strongly suggest using the native MS Exchange protocol, named MAPI. In the account setup wizard look for Office 365 or Microsoft Exchange.