Forum Discussion
Outlook not updating inbox
I have added a second mailbox to my outlook. It will update when I start in the morning but last email will be like 9 am & will not update again unless it wants to. I have reconnected, shut down outlook, & can not get it to work. On my phone it works fine but on the pc it is like it has a option to check every 8 hours & will not check any other time.
Hi, I returned back to the old Outlook and all is working instantly. The new one was the one not updating my inbox, or any other files for that matter for 2 accountsBNC173
- I work in help desk and just had a user with this exact issue. Thuyavan's solution of turning off cached exchange mode solved the issue for us.
My solution might be too simple for the problems mentioned. However, here is what I did.
1. Went to Start Box and entered Task Manager
2. Selected Task Manager app shown.
3. Selected Outlook from the running apps shown
4. Entered Quit Outlook
5. Restarted Outlook
That fixed my problem. I think it occurred from emails being open with attachments never being closed.
- It worked Thank you
- Since my user never had any issues, I concluded the above fix might be the most plausible one. I went through the various steps Rob42 indicated, and the problem disappeard.
options38 I am having the same issue. Outlook was working fine for months, with no issues and now its not updating my emails. Ive tried repairing both the accounts that I use, which did work for a bit, however its no longer working. I assume it was an update to outlook thats just broken? Every time I launch outlook i need to repair the accounts.
- Hi try to turn off Cached Exchange Mode, please perform the following steps:
1. Click File > Account Settings > Account Settings.
2. Click the Office 365 account, and then click Change.
3. Under Offline Settings, uncheck Use Cached Exchange Mode.
4. Exit, and then restart Outlook.Thuyavan Ganesan It worked perfectly well. Thank you.
- it worked thanks
Thuyavan Ganesan I have microsoft 365, and it does not have an offline settings section. There is no use exchange cached mode. But then again, I am not using exchange either.
