Microsoft Translator Conversation feature stopped working (“Unable to create new conversation”)

When trying to start a conversation, the mobile app (Android/iOS) shows the message:

"Unable to create a new conversation. Try again."

(Swedish version: "Det går inte att skapa en ny konversation. Försök igen.")

About two weeks ago, the live transcription started to become very slow, with text appearing in large chunks instead of line by line. Shortly after that, the Conversation feature stopped working completely.

We have tested this on multiple devices and platforms:

– Android (several users, including myself)

– iOS (tested by a colleague and a user we support)

All users experience the same issue — no new conversation can be created.

This function is used as a speech-to-text accessibility tool for deaf and hard-of-hearing users, so it is critical for communication support nationally in Sweden.