Forum Discussion
Message Trace not working
As of this morning, Message Trace appears to be inoperable. Only full data from 4/1 and a very small amount of data from 4/2 is available. Anyone else seeing this?
17 Replies
Seem to still be ongoing. I'm getting service unavailable 503 error when trying to download reports.
Anyone have any updates?
ThanksEdit: 26 minutes later - Seems to not error now and I'm able to download the reports
DaveBarney It's been over a week and message trace is still not working (I use it to figure out where phishing emails were sent when the message is BCC'd).
If anything does show up in the trace it shows "Getting status" and that's it.
Also Quarantine keeps reloading old messages which I've deleted (after I reviewed and/or released).
When I contacted Premium Support, they tried to show me how to use the Quarantine.
Geez, are they completely out of the loop or what??? They're always so surprised I'm reporting an issue (as if it's only affecting us).
I haven't seen Microsoft have issues linger so long.
W12345678 What I'm now seeing is messages (before they didn't show up at all) and for most I'm getting status info. Some are still showing getting status, but it's the exception as of today.
They still have the service health advisory up saying that they will have all the old traces processed in the next few days, I don't know if that just means those that submitted longer traces (anything older than 10 days requiring offline processing) or if they're still catching up on everything. Suited my purpose for now as I found the messages I needed.
Quarantine is a bit different. I've not touched that over the last week so I don't know how that's working right now. I have seen lot of dashboard items blank as I'm working on other things, and they have launched the new Security/Compliance sites, so I'm betting they've got bigger issues that aren't out there yet. There's no health advisory for it, so if support isn't taking tickets for that issue I don't know what they're doing either...
I'm starting to see data from today. The message I'm hunting for was back on Wednesday and it's still not showing up, but I've got solid data for today. Advisory says they are processing the backlog, so hopefully before EOD today we'll have Message Trace back!
DaveBarney Message Trace isn't working for me either. I don't see any results. It either spins forever or throws an error. Also the quarantine in outlook.office365.com/ecp spins forever showing nothing. The quarantine in protection.office.com seems to have 4/1 and a small amount of data from 4/2 which seems similar to what you described about message trace.
- Seems to be affecting more people! I’ll let you know when I know more!!
AdamI didn't see anything relevant in the service status areas. I did put in a service request just now. If I find anything out, I'll post it here.
- Does it say anything in your service status?
If not I would suggest creating a ticket with Microsoft!
Adam
