Forum Discussion
Message Trace not working
DaveBarney It's been over a week and message trace is still not working (I use it to figure out where phishing emails were sent when the message is BCC'd).
If anything does show up in the trace it shows "Getting status" and that's it.
Also Quarantine keeps reloading old messages which I've deleted (after I reviewed and/or released).
When I contacted Premium Support, they tried to show me how to use the Quarantine.
Geez, are they completely out of the loop or what??? They're always so surprised I'm reporting an issue (as if it's only affecting us).
I haven't seen Microsoft have issues linger so long.
W12345678 What I'm now seeing is messages (before they didn't show up at all) and for most I'm getting status info. Some are still showing getting status, but it's the exception as of today.
They still have the service health advisory up saying that they will have all the old traces processed in the next few days, I don't know if that just means those that submitted longer traces (anything older than 10 days requiring offline processing) or if they're still catching up on everything. Suited my purpose for now as I found the messages I needed.
Quarantine is a bit different. I've not touched that over the last week so I don't know how that's working right now. I have seen lot of dashboard items blank as I'm working on other things, and they have launched the new Security/Compliance sites, so I'm betting they've got bigger issues that aren't out there yet. There's no health advisory for it, so if support isn't taking tickets for that issue I don't know what they're doing either...