Forum Discussion
Message Trace not working
As of this morning, Message Trace appears to be inoperable. Only full data from 4/1 and a very small amount of data from 4/2 is available. Anyone else seeing this?
DaveBarney It's been over a week and message trace is still not working (I use it to figure out where phishing emails were sent when the message is BCC'd).
If anything does show up in the trace it shows "Getting status" and that's it.
Also Quarantine keeps reloading old messages which I've deleted (after I reviewed and/or released).
When I contacted Premium Support, they tried to show me how to use the Quarantine.
Geez, are they completely out of the loop or what??? They're always so surprised I'm reporting an issue (as if it's only affecting us).
I haven't seen Microsoft have issues linger so long.