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Mateusz Szuter's avatar
Mateusz Szuter
Brass Contributor
Jan 23, 2019
Solved

I cannot delete 'personal' account and office keep asking me which one I want to use

Hello,

When trying to login for example to Word, after inputing my email address, I got popup with "It looks like mail is used with more than one account" (https://support.microsoft.com/en-en/help/11545/microsoft-account-change-personal-email-address exactly like here) where I can choose either to login into work account or personal account.

The problem is, I don't want an personal account. I've never created it. When I try to do steps mentioned in the article, I only have one alias for my account and it's set as primary one, as it should, as I only want my work account.

I have another personal account, which I want to keep separate from the work account.

How I can get rid of that? Where should I check?

 

Thanks

microsoft 365 apps
office 365

9 Replies

  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    MVP
    Jan 23, 2019

    The Work account should be your Office 365 account. Your personal account tends to be your Microsoft (MSA) account. Did you ever have Outlook or Hotmail in the past with the same username/email address for the login? Try logging into https://outlook.live.com/ or https://account.microsoft.com/account. If you can't remember the password do a password reset.

    Let me know how it goes.

    Best, Chris

    • Mateusz Szuter's avatar
      Mateusz Szuter
      Brass Contributor
      Jan 23, 2019

      I can normally login on both sites, outlook one just asks me if I want to login with my work or personal account (first it asks for email, i put my work@domain.com, and then asks which account use). I want to get rid of that. I don't have any problems using my work account, it's just annoying that I have to choose every time, when I don't recall creating personal account. And even if, where is the option to delete it?!

       

      I've never had outlook or hotmail.