Forum Discussion
I cannot delete 'personal' account and office keep asking me which one I want to use
Hello,
When trying to login for example to Word, after inputing my email address, I got popup with "It looks like mail is used with more than one account" (https://support.microsoft.com/en-en/help/11545/microsoft-account-change-personal-email-address exactly like here) where I can choose either to login into work account or personal account.
The problem is, I don't want an personal account. I've never created it. When I try to do steps mentioned in the article, I only have one alias for my account and it's set as primary one, as it should, as I only want my work account.
I have another personal account, which I want to keep separate from the work account.
How I can get rid of that? Where should I check?
Thanks
Sure, understood. It is confusing for a lot of people.
Here's how you can stop that prompt. Follow this article
https://support.microsoft.com/en-gb/help/11545/microsoft-account-change-personal-email-addressIf you never use it, you can completely delete that personal account.
Hope that helps answer your question.
Best, Chris
The Work account should be your Office 365 account. Your personal account tends to be your Microsoft (MSA) account. Did you ever have Outlook or Hotmail in the past with the same username/email address for the login? Try logging into https://outlook.live.com/ or https://account.microsoft.com/account. If you can't remember the password do a password reset.
Let me know how it goes.
Best, ChrisI can normally login on both sites, outlook one just asks me if I want to login with my work or personal account (first it asks for email, i put my work@domain.com, and then asks which account use). I want to get rid of that. I don't have any problems using my work account, it's just annoying that I have to choose every time, when I don't recall creating personal account. And even if, where is the option to delete it?!
I've never had outlook or hotmail.
Sure, understood. It is confusing for a lot of people.
Here's how you can stop that prompt. Follow this article
https://support.microsoft.com/en-gb/help/11545/microsoft-account-change-personal-email-addressIf you never use it, you can completely delete that personal account.
Hope that helps answer your question.
Best, Chris
