Forum Discussion
I cannot delete 'personal' account and office keep asking me which one I want to use
Sure, understood. It is confusing for a lot of people.
Here's how you can stop that prompt. Follow this article
https://support.microsoft.com/en-gb/help/11545/microsoft-account-change-personal-email-addressIf you never use it, you can completely delete that personal account.
Hope that helps answer your question.
Best, Chris
The Work account should be your Office 365 account. Your personal account tends to be your Microsoft (MSA) account. Did you ever have Outlook or Hotmail in the past with the same username/email address for the login? Try logging into https://outlook.live.com/ or https://account.microsoft.com/account. If you can't remember the password do a password reset.
Let me know how it goes.
Best, Chris
I can normally login on both sites, outlook one just asks me if I want to login with my work or personal account (first it asks for email, i put my work@domain.com, and then asks which account use). I want to get rid of that. I don't have any problems using my work account, it's just annoying that I have to choose every time, when I don't recall creating personal account. And even if, where is the option to delete it?!
I've never had outlook or hotmail.
Sure, understood. It is confusing for a lot of people.
Here's how you can stop that prompt. Follow this article
https://support.microsoft.com/en-gb/help/11545/microsoft-account-change-personal-email-addressIf you never use it, you can completely delete that personal account.
Hope that helps answer your question.
Best, ChrisThanks, but you know, I've posted exactly same article in my post with adnotation why it doesn't work for me...
- Sure,
https://account.microsoft.com/account - can you log into this with a personal account with the same username as you log in to your work account? If you can't and you have another Microsoft Account address where you can log in, is your work address an alias of that?
If you can't find it anywhere, my recommendation is to raise it to support in order to locate the Microsoft Account that username is in or linked to.
Best, Chris
