Extreamly frustrated that I cannot get help for a serious problem

What the devil do I have to do to get help with a serious problem with the cloud for our non-profit business account for our small charity.  I have 'lost' sight of a large number of documents from the cloud since we had to start paying for our subscription.  After many chats with ai and emails and the problem being escalated I have now been told to go back to where I started at Non-profit support and put a support ticket in.  Doesnt matter what machine I use, what browser I use, what network I use, I cannot get past the submit form page and keep getting an error message - this has been going on for weeks now.  Ive tried ringing and the call keeps dropping while on hold - no one, no-one will call me about the problem and no one seems interested in dealing with the problem and its not just affecting me on our system either.

Please will someone tell me how to get to a human for support without using an AI help system,