Extreamly frustrated that I cannot get help for a serious problem
What the devil do I have to do to get help with a serious problem with the cloud for our non-profit business account for our small charity. I have 'lost' sight of a large number of documents from the cloud since we had to start paying for our subscription. After many chats with ai and emails and the problem being escalated I have now been told to go back to where I started at Non-profit support and put a support ticket in. Doesnt matter what machine I use, what browser I use, what network I use, I cannot get past the submit form page and keep getting an error message - this has been going on for weeks now. Ive tried ringing and the call keeps dropping while on hold - no one, no-one will call me about the problem and no one seems interested in dealing with the problem and its not just affecting me on our system either. Please will someone tell me how to get to a human for support without using an AI help system,
Microsoft Word - Footnote remains on the original page after moving the original reference up
Issue I encountered an issue in Microsoft Word where moving the original footnote reference to an earlier location in the document did not move the footnote itself. The footnote remained on its original page even though the reference had been moved. This was particularly problematic because the same footnote was referenced multiple times throughout the document using cross-references. Cause The footnote is anchored to the original footnote reference in the main text. In my case, Word had somehow lost track of that original anchor, so the footnote stayed on its original page while all cross-references continued to point to it. Solution Hold Ctrl and click the misplaced footnote reference. Word jumps to the original footnote reference in the main text. Cut the original footnote reference (Ctrl+X). Paste it in the correct location using Keep Source Formatting. Press Ctrl+A, then F9 to update all fields. Verify that: the footnote has moved to the correct page, the numbering has updated correctly, all cross-references still work. In my document, one footnote had previously lost its connection to the original reference, so its numbering did not update automatically. That one had to be repaired manually. Important Do not create a new footnote or copy the footnote text itself. Move the original footnote reference in the main text. This preserves the existing footnote, its numbering, and every cross-reference that points to it. I hope this helps someone else. It took me quite a while to figure out what was happening.
Why is Excel macros sometimes missing ?
I have an excel file with a lot of rectangular shapes showing a tree structure for a family. When the user clicks on one of the rectangulat shapes the 'story' of that person opens up in a Word dokument. BUT ... Most often the macro 'assigned' to the OnAction WONT run - instead this message comes up: The macros is NOT shown when I "show macros" but it IS present in the VBA section when I press alt+F11 ! When it's working it's most often reight after a reboot og the machine - then it maybe works in 10-30 minuts and then the problem is back again ! I HAVE chesked the security setting allowing macros to be activated ! I have tha SAME file running under Window 10 for years WITHOUT any problems !!!! I can see out there that people FOR YEARS have had similar problems with missing macros - but unfortunately I found no solution ! What the _BEEP_ is wrong here ?
OneDrive, SharePoint Offline access through File explorer
The connection through a short cut to file explorer is bugged and MS does no seem any keen to resolve this. I took a business support ticket only to be told that the issue is with development and they do not have any indication that it will be addressed any time soon. Any associated applcation with Office 365, seems will not be attempted to be bug fixed. This is very unfortunate for those who took for granted that MS will support.
Error installing Apps 365, command not supported.
I was performing an Online Repair for a user. It did the uninstall fine, but then threw this error. I tried to reinstall, same error. Used the MS Cleanup tool, ran SFC, cleared temp files, cache... Internet connection is stable. Disabled security software (Zscaler). I'm out of ideas. I'm hoping someone has seen this before. Thanks for any help!BioEnrollmentHost.exe failes setting up Windows Hello (August 2025)
Hello, when trying to add another fingerprint, there is a failure. The editing interface does not open - it disappears without displaying an error message. The eventlog shows the error: Log Name: Application Source: Application Error Date: 25.08.2025 9:09:22 Event ID: 1000 Task Category: Application Crashing Events Level: Error Description: Faulting application name: BioEnrollmentHost.exe, version: 10.0.26100.4484, time stamp: 0x3a2c5e36 Faulting module name: Windows.UI.Xaml.dll, version: 10.0.26100.4946, time stamp: 0x4374ba0f Exception code: 0xc000027b Fault offset: 0x0000000000903d13 Faulting process id: 0x3B10 Faulting application start time: 0x1DC158F2982572A Faulting application path: C:\Windows\SystemApps\Microsoft.BioEnrollment_cw5n1h2txyewy\BioEnrollmentHost.exe Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll Report Id: da35663e-a5e8-4638-b202-5afed9fd901c Faulting package full name: Microsoft.BioEnrollment_10.0.19587.1000_neutral__cw5n1h2txyewy Faulting package-relative application ID: App There is no problem with OS integrity > PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Scanhealth Deployment Image Servicing and Management tool Version: 10.0.26100.1150 Image Version: 10.0.26100.4946 [==========================100.0%==========================] No component store corruption detected. The operation completed successfully. PS C:\WINDOWS\system32> PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Restorehealth Deployment Image Servicing and Management tool Version: 10.0.26100.1150 Image Version: 10.0.26100.4946 [==========================100.0%==========================] The restore operation completed successfully. The operation completed successfully. PS C:\WINDOWS\system32> PS C:\WINDOWS\system32> sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations. PS C:\WINDOWS\system32> chkdsk c: /scan /perf The type of the file system is NTFS. ... Windows has scanned the file system and found no problems. No further action is required. ... PS C:\WINDOWS\system32> PS C:\WINDOWS\system32> systeminfo | findstr /B /C:"OS Name" /B /C:"OS Version" OS Name: Microsoft Windows 11 Enterprise LTSC OS Version: 10.0.26100 N/A Build 26100 PS C:\WINDOWS\system32> Any ideas?“Word Online Transcribe shows ‘Go Premium’ despite active Microsoft 365 Family subscription”
On all of my Chromebook devices, Word Online Transcribe shows ‘Go Premium’ despite an active Microsoft 365 Family subscription. So, I'm effectively blocked from using that function because it requires an upgrade that I already have. I have already contacted support. Support replied: Microsoft confirmed a recent bug where Transcribe incorrectly showed “Upgrade to Premium” for active subscribers. The fix was rolled back, but cached tokens may still cause issues. Clearing cookies or signing in via InPrivate usually resolves this. The “Go Premium” message in Word Online’s Transcribe feature is a known bug, not a new paywall, and it persists for some Microsoft 365 subscribers even with an active plan. However, their suggested fixes (clearing cache, reinstalling PWA, updating Chrome OS, setting language to English US) have not resolved this problem for me. Support was not able to provide any further potential solutions. They suggested using OneNote dictation, which uses the same transcription protocol, but I haven't figured out how to use it on OneNote, as I typically don't use it. Also, the main use case for me is to upload recorded content and having Word Online transcribe with time stamps and speaker labels. Other than buying another service to do this, MS Word Online was the best way to achieve this.
Question/Bug Report on OneNote Ruler
I am a Student from Germany and have recently stumbled upon a very annoying bug in OneNote: The scale on the ruler is bricked! Here you can see what I mean: The paper I am using is squared 5mm. The problem persists when using other sizes though. The funny thing about this is that apparently the scaling of the ruler was given some thought, since it does change the size of its scale when you zoom in or out for example. What is don´t realize is what the reference for it is? Its certainly not a millimeter scale. The option to change the scale on the ruler or changing it automatically depending on the selected unit of measurement in the settings would be very helpful and appreciated! (I have tried selecting different units in the settings but this does not seem to affect the scale of the ruler...) I think a lot of students would benefit a lot from this and from my personal experience of talking to other students at my uni, I can confirm, that this a big reason for people to switch to something like Xournal++ or GoodNotes. Especially in technical classes where you often need to draw something accurately... What do you think about this and would this be an issue that could be resolved in a future update?
Microsoft 365 Subscriptions
In fourth quarter of 2024, I decided to upgrade my machine and tried out a web only version (freeware) of Microsoft 365. After some time, I found out that I was not getting the qualities I needed for documentation to be presentable as Microsoft Word and Excel were not usable for print formats. I decided to buy a Microsoft 365 Business subscription (bought through my domain provider) which allowed me to use my email address attached to me and my website domain. This allowed me to also download desktop copies of Word and Excel. However, I ran into problems with old accounts colliding with my new ones..., for example, Skype for Business, Microsoft Store, and Microsoft Live would constantly appear in my installation admins. If I attempted to install them, the installation would fail and get stuck i.e, I could not remove them. Microsoft message pop-ups would state, "You cannot install this on a 'work' account." I thought to myself, "Okay, I installed my Windows OS as a "Work Account on my new machine." This made sense, because I could go to my browser on my new machine and I could go to my old laptop that had absolutely no Microsoft 365 on it and access my Office from my browser profile. My old laptop is the only machine that accepts the Windows Live email address i.e., it acts as a Windows Live access service via the 'free' outlook account to which it is attached. However, now that all these items are separated by Work or Home classification, I keep getting messages that state, "We cannot renew your Microsoft 365 account." But my Work account should not be attached to Microsoft Live accounts...should it? After all, it uses Entra ID for access and the subscription is bought through my domain vendor. Why is Microsoft Support sending me these emails? My original setup accessed Microsoft Live accounts via the web through my old laptop using my free Outlook email and looked something like the graphic below:
