Forum Discussion
Contacts in Exchange address books are unavailable when composing a message in Outlook 365
My customer has purchased a contract for Microsoft Exchange from their ISP. We successfully added two Exchange accounts to a single Outlook 365 profile. When we click on Contacts, we see two address books, one for each Exchange account, and contacts are present in each. However, when a new message is composed and the To: field is clicked, none of the contacts is available. I've looked for documentation about configuration of Exchange address books in Outlook 365, but it's sparse and obsolete.
What are the steps to correctly configure Exchange address books for use in Outlook 365?
21 Replies
- Will you take screenshots of the lists populated and from send message where they are empty?
I need to mention that the Office 365 installs are in French.
I've attached three screenshots:
The first shows the two Exchange address books visible in Contacts. I've blacked out all the names except my own. The contact lists are sparse, since the names aren't accessible when composing new messages, which inhibits their use.
The second shows what (isn't) displayed when clicking on New message | To:.
The third shows what (isn't) displayed when I search for my name, which we know is in one of the Contact lists.
It's worth noting that the Contact list is shown as "updating", but there are so few contacts that the updating is a symptom of the problem.
I checked another PC using Outlook 365 with a single Exchange account. The contacts are not usable there, either, so my suspicion that it was two Exchange accounts that was contributing to the problem was wrong.
I would appreciate any and all comments and suggestions.
TIA and regards.
It looks like the first image is you local contacts! If you click the address book (carnet d adresses ) up in the right corner here and from there choose the global address list - it should be empty. Correct? If you from the "TO" window in the compose message section select another address list you'll probably see the contacts from the first picture
Also please recap your setup: have you migrated any accounts from exchange on-prem or exchange online only?
I can certainly take screen shots, but my remote access to that customer's PC will not be available until next week.
BTW, it was very hard to add the Exchange accounts to the profile. We had problems with "Your mailbox has been temporarily moved to Microsoft Exchange server" (MSKB 3197025), a message that started for unknown reasons and persisted. The account was deleted and re-added, when I saw incessant requests for the account password. The password would be pasted from Notepad into the password field again and again. After three or four times, I'd cancel the login request and the account would behave normally to send and receive.
According to my customer, the contacts were unavailable during message composition from the beginning.
FYI, if I log into the web interface (via mail.domainname.tld), the account''s contacts are available in each account.
- I think this should be discussed with the ISP or the company that handles their exchange online! Seems there could be problems maybe with their autodiscover record or something! But please try(or the customer) to login from the browser and test!
I Also recommend posting this or link to this thread in the exchange forum!
Adam
It should work by default! Please recreate the profile and try after adding the first account..
adam
But it doesn't work by default. The Exchange accounts were deleted and re-added, to no effect. The Exchange accounts were deleted, the profile was deleted, a new one was created, and the Exchange accounts were re-added, but that had no effect, either. That's why I'm posting here.
Could the problem be related to the use of two Exchange accounts in the same Outlook profile?
- You didn’t check before adding the second account?
