Forum Discussion
Contacts in Exchange address books are unavailable when composing a message in Outlook 365
It should work by default! Please recreate the profile and try after adding the first account..
adam
But it doesn't work by default. The Exchange accounts were deleted and re-added, to no effect. The Exchange accounts were deleted, the profile was deleted, a new one was created, and the Exchange accounts were re-added, but that had no effect, either. That's why I'm posting here.
Could the problem be related to the use of two Exchange accounts in the same Outlook profile?
- You didn’t check before adding the second account?
- What kind of things do you see if you Click the “to” button? Do you only see the offline address books?
FOA, thanks for your quick replies and your diligence.
We see three address books. Two of them, AFAICT, are the Exchange address books, but clicking on them shows nothing, so I can't be sure. (Unless there's some distinction in the presentation of the name that I ignore.) One of them must be offline, but we don't see that address book under Contacts. Very confusing for the client and just as confusing for me. IAC, when my customer tries to find someone after clicking in the To: field, no one in the address book can be found. (I'm there, but typing "aronoff" retrieves nothing.)
No, I did not check the address book behavior before adding the second Exchange account. I did not expect this problem in mature MS products. Besides, my customer requires both Exchange accounts in the profile. Am I supposed to tell this customer that it can be done but address book info won't be available?
