Forum Discussion

Copper Contributor

Oct 26, 2018

Contacts in Exchange address books are unavailable when composing a message in Outlook 365

My customer has purchased a contract for Microsoft Exchange from their ISP. We successfully added two Exchange accounts to a single Outlook 365 profile. When we click on Contacts, we see two address ...

exchange

office 365

Andrew Aronoff

Copper Contributor

Oct 26, 2018

I can certainly take screen shots, but my remote access to that customer's PC will not be available until next week.

BTW, it was very hard to add the Exchange accounts to the profile. We had problems with "Your mailbox has been temporarily moved to Microsoft Exchange server" (MSKB 3197025), a message that started for unknown reasons and persisted. The account was deleted and re-added, when I saw incessant requests for the account password. The password would be pasted from Notepad into the password field again and again. After three or four times, I'd cancel the login request and the account would behave normally to send and receive.

According to my customer, the contacts were unavailable during message composition from the beginning.

FYI, if I log into the web interface (via mail.domainname.tld), the account''s contacts are available in each account.

adam deltinger

MVP

Oct 26, 2018

I think this should be discussed with the ISP or the company that handles their exchange online! Seems there could be problems maybe with their autodiscover record or something! But please try(or the customer) to login from the browser and test!

I Also recommend posting this or link to this thread in the exchange forum!

Adam

Andrew Aronoff
Copper Contributor
Oct 26, 2018
I tried contacting the ISP, but as soon as "Exchange" is mentioned, they refuse all responsibility and hang up.

I can certainly post in the Exchange forum, but I'm not responsible for the configuration of Exchange, so I won't be able to answer many questions.

Yes, we tried online and in each account, the contacts for that account are available and behave as expected during message composition. However, my customer prefers Outlook 365.
- adam deltinger
  MVP
  Oct 26, 2018
  Hmm, they are responsible for it and don’t care? Sounds great!
  
  Sounds good though it works from OWA
  
  Try do a repair and or see if there is any updates for office
  - Andrew Aronoff
    Copper Contributor
    Oct 26, 2018
    If a delete/re-create of the profile didn't work, a repair is futile. The problem has existed for months (since the Exchange accounts were first installed in May 2018), so the next product update is also futile. I'd really like to identify the source of the problem, as in "Yeah, we've seen this when [that] was improperly configured in the [such-and-such] interface." I suspect this is due to two Exchange accounts in the same Outlook 365 profile. It'd be great if someone could chime in with "We have two (or more) Exchange accounts in the same Outlook 365 profile and we have no problem getting to contact information in the new message window."
    
    I'll post the screenshots early next week and then add this to the Exchange forum.