Forum Discussion
Contacts in Exchange address books are unavailable when composing a message in Outlook 365
I need to mention that the Office 365 installs are in French.
I've attached three screenshots:
The first shows the two Exchange address books visible in Contacts. I've blacked out all the names except my own. The contact lists are sparse, since the names aren't accessible when composing new messages, which inhibits their use.
The second shows what (isn't) displayed when clicking on New message | To:.
The third shows what (isn't) displayed when I search for my name, which we know is in one of the Contact lists.
It's worth noting that the Contact list is shown as "updating", but there are so few contacts that the updating is a symptom of the problem.
I checked another PC using Outlook 365 with a single Exchange account. The contacts are not usable there, either, so my suspicion that it was two Exchange accounts that was contributing to the problem was wrong.
I would appreciate any and all comments and suggestions.
TIA and regards.
It looks like the first image is you local contacts! If you click the address book (carnet d adresses ) up in the right corner here and from there choose the global address list - it should be empty. Correct? If you from the "TO" window in the compose message section select another address list you'll probably see the contacts from the first picture
Also please recap your setup: have you migrated any accounts from exchange on-prem or exchange online only?
In the To: message window, all the address books are empty. I do not understand why my name wouldn't be found, since we know that my name is in one of the address books.
The Exchange accounts were migrated from 3 GB "basic" accounts provided by the ISP by default.
Please let me know if you would like answers to any other questions you might have.
Go back to contacts (first screen) and select a few and see if they have any mailaddress or just maybe a phone number?