Forum Discussion
Contacts in Exchange address books are unavailable when composing a message in Outlook 365
I can certainly take screen shots, but my remote access to that customer's PC will not be available until next week.
BTW, it was very hard to add the Exchange accounts to the profile. We had problems with "Your mailbox has been temporarily moved to Microsoft Exchange server" (MSKB 3197025), a message that started for unknown reasons and persisted. The account was deleted and re-added, when I saw incessant requests for the account password. The password would be pasted from Notepad into the password field again and again. After three or four times, I'd cancel the login request and the account would behave normally to send and receive.
According to my customer, the contacts were unavailable during message composition from the beginning.
FYI, if I log into the web interface (via mail.domainname.tld), the account''s contacts are available in each account.
- I think this should be discussed with the ISP or the company that handles their exchange online! Seems there could be problems maybe with their autodiscover record or something! But please try(or the customer) to login from the browser and test!
I Also recommend posting this or link to this thread in the exchange forum!
AdamI tried contacting the ISP, but as soon as "Exchange" is mentioned, they refuse all responsibility and hang up.
I can certainly post in the Exchange forum, but I'm not responsible for the configuration of Exchange, so I won't be able to answer many questions.
Yes, we tried online and in each account, the contacts for that account are available and behave as expected during message composition. However, my customer prefers Outlook 365.
- Hmm, they are responsible for it and don’t care? Sounds great!
Sounds good though it works from OWA
Try do a repair and or see if there is any updates for office