Issues with Support

Hi.

We’re experiencing the exact same situation on our side. It has been getting worse over time, but honestly in December and January it became almost impossible. Even customer support requests are just sitting open with no activity — in some cases they don’t even show an assigned technician at all. We’ve also tried going through our partner contacts, but it hasn’t really helped. At this point, we’re also not sure what else to do, so we’d be very interested if anyone in the community has found a way to get these cases properly escalated.