Forum Discussion
[HELP] My Excel can't display or create the graphics
When I opened a xlsx file with graphics in it, Excel needed me to authorize it to fix the file. And after I clicked "Yes", the file was opened, but the graphics were NOT displayed.
And when I tried to create a new graphic with a column of data, nothing happened, not even any error information.
If I tried to insert a new graphic (without designating any data), it said something like "To create a chart, select the cell that contains the data you want to use. ...."
Guys, it turned out it was something to do with another software. My situation was caused by a downloading software Xunlei. When I uninstalled it, it damged something about Excel in the registry.
I called the tech-support of Microsoft, it cost me 37 RMB btw, the guy told me to reinstall my OS.
What?!!!! That's all you get? Can I take my money back?!
But he did give me a hint that there was something wrong with my own software.
So I tried to restore the circumstance in which Excel was good.
And then, problem solved, somehow, except this Xunlei is pretty annoying.
25 Replies
Guys, it turned out it was something to do with another software. My situation was caused by a downloading software Xunlei. When I uninstalled it, it damged something about Excel in the registry.
I called the tech-support of Microsoft, it cost me 37 RMB btw, the guy told me to reinstall my OS.
What?!!!! That's all you get? Can I take my money back?!
But he did give me a hint that there was something wrong with my own software.
So I tried to restore the circumstance in which Excel was good.
And then, problem solved, somehow, except this Xunlei is pretty annoying.
I have the exact same problem. I had everything working until lunch when I asked Office to update. When I came back from lunch Office was updated and the problem started. Everyting is seemingly ok in the repaired workbook but all graphs have gone. Cannot create a new chart.
- It's working again. Recently had another update, the office icons changed (that's how i noticed) and everything is working again.
no restart, no skype, no second program. Just a bug in office 32bits. 64bits worked fiine. I even reinstalled office. So, I guess it was an office bug.At my computer excel graphics works again OK after a Windows update today. Finally, after weeks of worries that my work in excel (several hundreds of documents) was lost.
Note. Power Point files were damaged as well, but that is over now: they are back in original shape..
I was having the same problema in several computers in a company and I had fix it by reinstalling Skype for Business.
I don't know why happens but the problema is solved.
Now I am checking with my mates if we can find the origin of the problem in order not to be reproduced in the future. If I get this information I Will share with you.
I hope this can help you.
Best regards,
wrote6hs same problem last 3 days
Office 2016 here.
I reinstalled it and still no luck.
I also have an office 365, version 16.0.11425.20200 and for now it's working fine.
Both are working on machines with Windows 10 x64 1809.
First diference i've noticed is that the non working one is 32bits.
I'll try to make a test with a x64 version asap.
wrote6hssame problem. All graphics in all documents lost the same way. Who can explain ?
same problem here, i tried reinstall office, but still doesnt working.....
did you fix it?
