Forum Discussion
[HELP] My Excel can't display or create the graphics
When I opened a xlsx file with graphics in it, Excel needed me to authorize it to fix the file. And after I clicked "Yes", the file was opened, but the graphics were NOT displayed.
And when I tried to create a new graphic with a column of data, nothing happened, not even any error information.
If I tried to insert a new graphic (without designating any data), it said something like "To create a chart, select the cell that contains the data you want to use. ...."
Guys, it turned out it was something to do with another software. My situation was caused by a downloading software Xunlei. When I uninstalled it, it damged something about Excel in the registry.
I called the tech-support of Microsoft, it cost me 37 RMB btw, the guy told me to reinstall my OS.
What?!!!! That's all you get? Can I take my money back?!
But he did give me a hint that there was something wrong with my own software.
So I tried to restore the circumstance in which Excel was good.
And then, problem solved, somehow, except this Xunlei is pretty annoying.
25 Replies
- And this is the infomation I found in Windows log.
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2019-04-07T04:40:46.000000000Z
EventRecordID 207935
Channel Application
Computer LIN-20140831FCR
Security
- EventData
EXCEL.EXE
16.0.11425.20202
5c9d4a14
chart.dll
16.0.11425.20200
5c9d42f6
c0000005
000000000057b9a4
2f10
01d4ecfc0e8740cd
C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE
C:\Program Files\Microsoft Office\root\Office16\chart.dll
4ed962c2-58ef-11e9-8788-001986002479
