Forum Discussion
[HELP] My Excel can't display or create the graphics
Guys, it turned out it was something to do with another software. My situation was caused by a downloading software Xunlei. When I uninstalled it, it damged something about Excel in the registry.
I called the tech-support of Microsoft, it cost me 37 RMB btw, the guy told me to reinstall my OS.
What?!!!! That's all you get? Can I take my money back?!
But he did give me a hint that there was something wrong with my own software.
So I tried to restore the circumstance in which Excel was good.
And then, problem solved, somehow, except this Xunlei is pretty annoying.
Office 2016 here.
I reinstalled it and still no luck.
I also have an office 365, version 16.0.11425.20200 and for now it's working fine.
Both are working on machines with Windows 10 x64 1809.
First diference i've noticed is that the non working one is 32bits.
I'll try to make a test with a x64 version asap.
Andre_Santos10I have also noticed that I can open the files OK on computers with the 32 bits W10 but not with the 64 bits version.
GoranC36I have to correct my earlier message. This morning Office in my old 32 bits computer was automatically updated and now I have the Excel problem in that computer also.
GoranC36I have noticed that if I log in to OneDrive.live.com (where my Excel files are stored) and use Excel Online all my files can be opened without any problems. Obviously Excel Online has not yet been updated to the same version as Office 365 Excel. A comment from Microsoft is appreciated.