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Copper Contributor

Apr 07, 2019

Solved

[HELP] My Excel can't display or create the graphics

When I opened a xlsx file with graphics in it, Excel needed me to authorize it to fix the file. And after I clicked "Yes", the file was opened, but the graphics were NOT displayed. And when I tried...

Charting

excel

wrote6hs
May 05, 2019
Guys, it turned out it was something to do with another software. My situation was caused by a downloading software Xunlei. When I uninstalled it, it damged something about Excel in the registry.
I called the tech-support of Microsoft, it cost me 37 RMB btw, the guy told me to reinstall my OS.
What?!!!! That's all you get? Can I take my money back?!
But he did give me a hint that there was something wrong with my own software.
So I tried to restore the circumstance in which Excel was good.
And then, problem solved, somehow, except this Xunlei is pretty annoying.

joost314

Copper Contributor

Apr 10, 2019

I discovered by experiments that the problem is in the latest version of 365, since the excel graphs are still there at the computer of our university. The question to Microsoft still remains: what can I do at my laptop at home to get around this bug in 365 ?????wrote6hs

wrote6hs
Copper Contributor
Apr 11, 2019
joost314 Mine is Office 2016
- Andre_Santos10
  Copper Contributor
  Apr 11, 2019
  Office 2016 here.
  
  I reinstalled it and still no luck.
  
  I also have an office 365, version 16.0.11425.20200 and for now it's working fine.
  
  Both are working on machines with Windows 10 x64 1809.
  
  First diference i've noticed is that the non working one is 32bits.
  
  I'll try to make a test with a x64 version asap.
  - GoranC36
    Copper Contributor
    Apr 11, 2019
    Andre_Santos10I have also noticed that I can open the files OK on computers with the 32 bits W10 but not with the 64 bits version.