Excel Unresponsive but not crashed

Question

Dear MS Experts:&nbsp;Can you help me with this? I have a new MS Excel install in W11. Frequently a workbook becomes&nbsp; unresponsive when selecting or editing a cell. Clicking in the application is unresponsive unless I either 1) Click on another Workbook or 2) Click on another application then return to my original workbook which is now responsive. No data loss, excel has not crashed and I can continue on as if nothing happened. Can you recommend a couple of trouble shooting steps to fix this behaviour?Thanks GM.

nikolinode · Answer

gregorygregorymarkocpacom&nbsp;About the Microsoft Support and Recovery AssistantThe Microsoft Support and Recovery Assistant works&nbsp;by running tests to figure out what's wrong and offers the best solution for the identified problem. It can currently fix Office,&nbsp;Microsoft 365, or Outlook problems. If the Support and Recovery Assistant can't fix a problem for you, it will suggest next steps and help you get in touch with Microsoft support.&nbsp;Hope I could help you with the link.&nbsp;NikolinoDEI know I don't know anything (Socrates)

gregorygregorymarkocpacom · Answer

NikolinoDE&nbsp;Thanks but the tool does very little to address Excel issues. It was of no help. Other ideas?GM

nikolinode · Answer

gregorygregorymarkocpacom&nbsp;Try Safe mode start first (if you haven't tried that yet).Then I would disable all AddIns to see if that fixed the problem.

gioprovi · Answer

I have the exact same problem on a new Dell XPS 9520 with Win 11 Pro build 10.0.22621 and running Excel in Microsoft 365 Version 2210 (Build 15726.20202 Click-to-Run). The assistant is uselss, as it always happens.&nbsp;Done all the steps suggested in https://support.microsoft.com/en-us/office/excel-not-responding-hangs-freezes-or-stops-working-37e7d3c9-9e84-40bf-a805-4ca6853a1ff4

gregorygregorymarkocpacom · Answer

GioProvi&nbsp;NikolinoDE&nbsp;Update from my end and thank you for the replies and comments:Safe Mode = I did a reasonable test, though not exhaustive using safe mode and could not get the condition to re-occur. Regardless I'm going to spend a little more time using "safe mode" to validate.&nbsp;&nbsp;&nbsp;After some reading, I too thought maybe the Add-ins may be contributing as I have Foxit, Adobe (that are essentially the same pdf addin) and QBO Add-ins all running. I disabled all the 3rd party add-ins but left the MS resident ones active. Unfortunately the condition continues with the add-ins disabled. Restarted excel but did not re-start the device.&nbsp;&nbsp;So Safe Mode seems to address the condition but needs some more testing. Removing 3rd party add-ins did not appear to solve the problem. I'm trying to determine what to try next.&nbsp;&nbsp;What else does Safe Mode disable? Any other suggestions?&nbsp;&nbsp;

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Excel Unresponsive but not crashed

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