Forum Discussion
Excel Unresponsive but not crashed
NikolinoDE Thanks but the tool does very little to address Excel issues. It was of no help. Other ideas?
GM
I have the exact same problem on a new Dell XPS 9520 with Win 11 Pro build 10.0.22621 and running Excel in Microsoft 365 Version 2210 (Build 15726.20202 Click-to-Run). The assistant is uselss, as it always happens. Done all the steps suggested in https://support.microsoft.com/en-us/office/excel-not-responding-hangs-freezes-or-stops-working-37e7d3c9-9e84-40bf-a805-4ca6853a1ff4
Update from my end and thank you for the replies and comments:
Safe Mode = I did a reasonable test, though not exhaustive using safe mode and could not get the condition to re-occur. Regardless I'm going to spend a little more time using "safe mode" to validate.
After some reading, I too thought maybe the Add-ins may be contributing as I have Foxit, Adobe (that are essentially the same pdf addin) and QBO Add-ins all running. I disabled all the 3rd party add-ins but left the MS resident ones active. Unfortunately the condition continues with the add-ins disabled. Restarted excel but did not re-start the device.
So Safe Mode seems to address the condition but needs some more testing. Removing 3rd party add-ins did not appear to solve the problem. I'm trying to determine what to try next.
What else does Safe Mode disable? Any other suggestions?
- Hi, thanks for the update. I had a go at the safe mode and the issue seemed to have gone away. It obviously came back when I restarted in normal mode. When I have time I'll try and completely uninstall office (total celanup) and then reinstall. We'll see what we get.
