Forum Discussion
Excel Unresponsive but not crashed
About the Microsoft Support and Recovery Assistant
The Microsoft Support and Recovery Assistant works by running tests to figure out what's wrong and offers the best solution for the identified problem. It can currently fix Office, Microsoft 365, or Outlook problems. If the Support and Recovery Assistant can't fix a problem for you, it will suggest next steps and help you get in touch with Microsoft support.
Hope I could help you with the link.
I know I don't know anything (Socrates)
NikolinoDE Thanks but the tool does very little to address Excel issues. It was of no help. Other ideas?
GM
- NikolinoDENov 18, 2022Platinum Contributor
Try Safe mode start first (if you haven't tried that yet).
Then I would disable all AddIns to see if that fixed the problem.- GioProviDec 11, 2022Copper Contributor
I have the exact same problem on a new Dell XPS 9520 with Win 11 Pro build 10.0.22621 and running Excel in Microsoft 365 Version 2210 (Build 15726.20202 Click-to-Run). The assistant is uselss, as it always happens. Done all the steps suggested in https://support.microsoft.com/en-us/office/excel-not-responding-hangs-freezes-or-stops-working-37e7d3c9-9e84-40bf-a805-4ca6853a1ff4
- gregorygregorymarkocpacomDec 12, 2022Copper Contributor
Update from my end and thank you for the replies and comments:
Safe Mode = I did a reasonable test, though not exhaustive using safe mode and could not get the condition to re-occur. Regardless I'm going to spend a little more time using "safe mode" to validate.
After some reading, I too thought maybe the Add-ins may be contributing as I have Foxit, Adobe (that are essentially the same pdf addin) and QBO Add-ins all running. I disabled all the 3rd party add-ins but left the MS resident ones active. Unfortunately the condition continues with the add-ins disabled. Restarted excel but did not re-start the device.
So Safe Mode seems to address the condition but needs some more testing. Removing 3rd party add-ins did not appear to solve the problem. I'm trying to determine what to try next.
What else does Safe Mode disable? Any other suggestions?