Forum Discussion

gregorygregorymarkocpacom's avatar
gregorygregorymarkocpacom
Copper Contributor
Nov 16, 2022

Excel Unresponsive but not crashed

Dear MS Experts:   Can you help me with this? I have a new MS Excel install in W11. Frequently a workbook becomes  unresponsive when selecting or editing a cell. Clicking in the application is unre...
excel
office 365
NikolinoDE's avatar
NikolinoDE
Platinum Contributor
Nov 17, 2022

gregorygregorymarkocpacom 

About the Microsoft Support and Recovery Assistant

The Microsoft Support and Recovery Assistant works by running tests to figure out what's wrong and offers the best solution for the identified problem. It can currently fix Office, Microsoft 365, or Outlook problems. If the Support and Recovery Assistant can't fix a problem for you, it will suggest next steps and help you get in touch with Microsoft support.

 

Hope I could help you with the link.

 

NikolinoDE

I know I don't know anything (Socrates)

gregorygregorymarkocpacom's avatar
gregorygregorymarkocpacom
Copper Contributor
Nov 17, 2022

NikolinoDE Thanks but the tool does very little to address Excel issues. It was of no help. Other ideas?

GM

    • GioProvi's avatar
      GioProvi
      Copper Contributor
      Dec 11, 2022

      I have the exact same problem on a new Dell XPS 9520 with Win 11 Pro build 10.0.22621 and running Excel in Microsoft 365 Version 2210 (Build 15726.20202 Click-to-Run). The assistant is uselss, as it always happens. Done all the steps suggested in https://support.microsoft.com/en-us/office/excel-not-responding-hangs-freezes-or-stops-working-37e7d3c9-9e84-40bf-a805-4ca6853a1ff4

      • gregorygregorymarkocpacom's avatar
        gregorygregorymarkocpacom
        Copper Contributor
        Dec 12, 2022

        GioProvi NikolinoDE 

        Update from my end and thank you for the replies and comments:

        Safe Mode = I did a reasonable test, though not exhaustive using safe mode and could not get the condition to re-occur. Regardless I'm going to spend a little more time using "safe mode" to validate.  

         

        After some reading, I too thought maybe the Add-ins may be contributing as I have Foxit, Adobe (that are essentially the same pdf addin) and QBO Add-ins all running. I disabled all the 3rd party add-ins but left the MS resident ones active. Unfortunately the condition continues with the add-ins disabled. Restarted excel but did not re-start the device. 

         

        So Safe Mode seems to address the condition but needs some more testing. Removing 3rd party add-ins did not appear to solve the problem. I'm trying to determine what to try next. 

         

        What else does Safe Mode disable? Any other suggestions?

         

         

Resources