Forum Discussion
Issues with Indirect Reseller account and Global Account
Hi Everyone,
We are both Microsoft customers and indirect resellers. Since both roles cannot be managed within the same tenant, we created a new account as suggested by Microsoft Support. However, the new tenant and the old one are operating under the same MPN. On the new account, we have been confirmed for the indirect reseller program. Unfortunately, the link between the indirect reseller account and the global account has not been established. When we add customers to the indirect reseller account, we cannot see them on the global account, even after six weeks.
Given that programs like Partner Programs use metrics such as “Net Customer Adds,” we are concerned that the measurement will not work correctly without the link between the indirect reseller account and the main account. When we attempted to connect the tenants using the associated tenant feature, an error occurred. We have created several support tickets, but the support teams are passing the issue back and forth, and no one seems to take responsibility.
We have requested an escalation of the ticket to resolve the issue, but there appears to be no escalation process in place. How can we get this issue resolved? The support provided so far has not been helpful. Are there any other channels to obtain assistance from experienced Microsoft staff?
Best regards,
Mazlum
Hello Mazlum,
It is correct you have a separate Partnercenter to manage your membership + another partnercenter (location) under your Partner Global account where you signed the MPA to sell CSP.
So you have a company.onmicrosoft.com = holding your membership at location ID say 12345678
Next you would have your reseller.onmicrosoft.com = location under your HQ at ID 12345679 where you signed MPA.
Please check at https://partner.microsoft.com/en-us/dashboard/account/v3/organization/legalinfo#mpn you should see your location 12345679 listed there. As soon as you add qualifying customers & the data trickles down you should see that via https://partner.microsoft.com/dashboard/v2/membership/program/solutionspartner/solutionareas/overview
Long story short: there might not be a problem, check to see if your CSP location is listed there.
Regards,
Martijn
I also have this problem. I went as far as I can but for some reason there is Microsoft Authenticator associated to my account. So it becomes an infinite loop with no way of accessing the portal and no way of creating a support ticket it seems.
https://support.serviceshub.microsoft.com/supportforbusiness/createThis loops back and requires a login using authenticator. The CSP has been of no help at My Choice Software. We have digital licenses that are stuck in limbo. Martijn, you seem to be the only one that understands the backend of this to assist. Please contact me or give me a way to create a support ticket for reset of Authenticator. I can do a password reset all day long for the account but still need authenticator to be able to sign in.
