Forum Discussion

Copper Contributor

Nov 28, 2024

Issues with Indirect Reseller account and Global Account

Hi Everyone, We are both Microsoft customers and indirect resellers. Since both roles cannot be managed within the same tenant, we created a new account as suggested by Microsoft Support. However, t...

Iron Contributor

Nov 29, 2024

Hello Mazlum,

It is correct you have a separate Partnercenter to manage your membership + another partnercenter (location) under your Partner Global account where you signed the MPA to sell CSP.

So you have a company.onmicrosoft.com = holding your membership at location ID say 12345678

Next you would have your reseller.onmicrosoft.com = location under your HQ at ID 12345679 where you signed MPA.

Please check at https://partner.microsoft.com/en-us/dashboard/account/v3/organization/legalinfo#mpn you should see your location 12345679 listed there. As soon as you add qualifying customers & the data trickles down you should see that via https://partner.microsoft.com/dashboard/v2/membership/program/solutionspartner/solutionareas/overview

Long story short: there might not be a problem, check to see if your CSP location is listed there.

Regards,

Martijn

Horiba-Admin
Copper Contributor
Dec 02, 2024
I also have this problem. I went as far as I can but for some reason there is Microsoft Authenticator associated to my account. So it becomes an infinite loop with no way of accessing the portal and no way of creating a support ticket it seems.
https://support.serviceshub.microsoft.com/supportforbusiness/create
This loops back and requires a login using authenticator. The CSP has been of no help at My Choice Software. We have digital licenses that are stuck in limbo. Martijn, you seem to be the only one that understands the backend of this to assist. Please contact me or give me a way to create a support ticket for reset of Authenticator. I can do a password reset all day long for the account but still need authenticator to be able to sign in.