Forum Discussion
Admin Agent role is missing in MS Partner Center
Dear team,
We have an indirect reseller, who is not able to choose the Admin Agent role in Permissions under Account Settings. According to the MS documentation, you can choose to role to connect with customers. I know the role was there earlier, but I have noticed for a lot of new resellers that the role is missing in Partner Center.
So, where has the admin agent gone, and how do I know give this role to a user in MS Parnter Center?
Thanks in advance.
LicensingConcierge1Microsoft
You mentioned that the issue is with new resellers. You also mentioned that the reseller is 'not able to choose the Admin Agent role'.
Resellers must be enrolled as indirect resellers in the CSP program and have Partner Center accounts. Direct your resellers to Partner with indirect providers in CSP for information about enrolling in CSP.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- Hi, thanks for the reply. However, the issue is that the Partner is enrolled in the CSP indirect reseller program. They have a Partner ID, and have signed the MPA. This particular user is a global admin, so the question is still, why can't he assign himself the Admin Agent role in Permissions. This has never been an issue in the past, so therefore it is a bit strange.
- Hi there, I was wondering if you're aware of how your customer/partner was able to resolve this issue? We are in exactly the same boat, unable to raise a case via the Partner Portal but advised by our reseller that they cannot assist with Partner enquiries.
All of our partners are visible, and accessible, via the "All Tenants" view within the 365 admin console. Yet, the Customers and User Management Workspaces are missing from the Partner Center, even when logged in via Global Admin. Thanks in advance!
