Forum Discussion

Brass Contributor

Aug 03, 2023

Solved

Admin Agent role is missing in MS Partner Center

Dear team, We have an indirect reseller, who is not able to choose the Admin Agent role in Permissions under Account Settings. According to the MS documentation, you can choose to role to connect...

CSP

Indirect

Indirect reseller

nationwideMSP
Jun 17, 2025
SOLUTION: You can need to go to Azure > Users > click the user and select "groups" > Add the user to the "adminagent" group. Wait two hours and you will be able to request admin relationships with customers in Partner Center.

LicensingConcierge1

Former Employee

Aug 03, 2023

Hi NisChristiansen

You mentioned that the issue is with new resellers. You also mentioned that the reseller is 'not able to choose the Admin Agent role'.

Resellers must be enrolled as indirect resellers in the CSP program and have Partner Center accounts. Direct your resellers to Partner with indirect providers in CSP for information about enrolling in CSP.

Partner with indirect resellers in the Cloud Solution Provider program - Partner Center | Microsoft Learn

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

NisChristiansen

Brass Contributor

Aug 04, 2023

Hi, thanks for the reply. However, the issue is that the Partner is enrolled in the CSP indirect reseller program. They have a Partner ID, and have signed the MPA. This particular user is a global admin, so the question is still, why can't he assign himself the Admin Agent role in Permissions. This has never been an issue in the past, so therefore it is a bit strange.