Forum Discussion

Brass Contributor

Aug 03, 2023

Solved

Admin Agent role is missing in MS Partner Center

Dear team, We have an indirect reseller, who is not able to choose the Admin Agent role in Permissions under Account Settings. According to the MS documentation, you can choose to role to connect...

CSP

Indirect

Indirect reseller

nationwideMSP
Jun 17, 2025
SOLUTION: You can need to go to Azure > Users > click the user and select "groups" > Add the user to the "adminagent" group. Wait two hours and you will be able to request admin relationships with customers in Partner Center.

NisChristiansen

Brass Contributor

Aug 04, 2023

Hi, thanks for the reply. However, the issue is that the Partner is enrolled in the CSP indirect reseller program. They have a Partner ID, and have signed the MPA. This particular user is a global admin, so the question is still, why can't he assign himself the Admin Agent role in Permissions. This has never been an issue in the past, so therefore it is a bit strange.

richardenurture

Copper Contributor

Nov 06, 2023

Hi there, I was wondering if you're aware of how your customer/partner was able to resolve this issue? We are in exactly the same boat, unable to raise a case via the Partner Portal but advised by our reseller that they cannot assist with Partner enquiries.

All of our partners are visible, and accessible, via the "All Tenants" view within the 365 admin console. Yet, the Customers and User Management Workspaces are missing from the Partner Center, even when logged in via Global Admin. Thanks in advance!

nationwideMSP
Copper Contributor
Jun 17, 2025
For others who find this chain. Global Admin does not mean you have the "Admin Agent" role required. It appears you cannot add the "admin agent" role from the Partner Center dashboard BUT you can add it from the Azure users dashboard.
Go to Entra admin center or Azure > Users. Select the user you want to assign this role to, and then select "Groups" in the menu on the left. Add the user to the "AdminAgents" group in Azure.

I believe this will solve your problem. I have just done this, but I need to wait a few hours for the changes to propagate in the customer center of Partner Center. From reading other reports online it will take about two hours from adding a user to the AdminAgent group to when you are able to add customers in CSP.