Forum Discussion
Microsoft 365 admin center support
I am extremely disappointed with the customer support experience associated with Microsoft 365 Business. As a business customer, I expected a reliable support system. Unfortunately, the reality has been the opposite, and I feel compelled to caution others to carefully consider their options before committing their hard-earned money to a Microsoft 365 business subscription.
After purchasing Microsoft Business licenses and transitioning my services from GoDaddy to Microsoft, I lost access to my global admin credentials. This should be a straightforward issue for support to resolve, yet it has turned into a prolonged and frustrating ordeal. For the past two weeks, I have been trying to obtain assistance without success.
I contacted Microsoft support over ten days ago and received a ticket, with the assurance that someone would contact me within 24 hours. No one has reached out to me—not in 24 hours, and not in the ten days since. I attempted to escalate the issue, but even then, no meaningful support was provided.
This level of customer service is unacceptable for any business solution, especially one that organizations rely on for critical operations. It is unreasonable to expect customers to run their businesses effectively without access to timely and competent support.
At this point, I am requesting a refund for the service that has not been delivered, and I strongly urge Microsoft to address the shortcomings in its support system. The support I received from GoDaddy in the past was significantly better.
I hope no other business has to experience this level of frustration, and I sincerely urge Microsoft to acknowledge and fix these issues.
3 Replies
Proposal for Collaboration – User Experience with Microsoft 365 Copilot
Dear Microsoft Team,
I am reaching out as a long-time user of Microsoft tools, with the intention of sharing real experiences and needs from the perspective of end users working with Microsoft 365 and Copilot.
Through practical use and discussions, I have observed a significant gap between the rapid technological development of Copilot and the actual expectations of specific users. Based on my experience, I would highlight the following points:
- Integration into Word, Excel, PowerPoint, and Outlook is powerful, but many users still seek simpler, more direct functionalities that are already available through free AI assistants.
- Searching and using external sources in the personal version of Copilot is limited, forcing users to manually add materials.
- Time savings through integration are minimal for individuals, since copy/paste takes only a few seconds.
- Security and compliance are crucial for corporations, but for smaller institutions and individuals, practicality and flexibility are more important.
- Legal and administrative users expect Copilot to automatically recognize formatting standards (e.g., articles, paragraphs, footnotes according to local practice), which currently requires additional instructions.
Critical missing functionality: Copilot should support batch commands across multiple Word documents in a folder. For example:
“For all contracts in this folder, change the dates to today’s date, update the director’s name, replace the price in Article 3 with ‘The price shall be 1800....,’ and save all updated documents into a new folder.”
This type of command represents a real-world scenario for legal and administrative users, and its absence is a major limitation.
I believe that stronger involvement of end users in the development process is essential.
I propose a collaboration where I could:
- Share real experiences and user needs from legal and administrative practice.
- Test new functionalities and provide feedback from the perspective of end users.
- Help shape Copilot into a tool that becomes indispensable in everyday work.
I am open to discussing a modest compensation for such engagement. Contact: email address removed for privacy reasons
This is an opportunity for Microsoft 365 Copilot to become not only technologically advanced, but truly a user-centered tool.
Sincerely, Adnan Bubalo
Welcome to the real world of Microsoft Tech Support where the number of licenses your company purchases helps to determine how good your support is.
Mine has ~100 licenses and it can take days to receive a response, and more often than not, the techs don't even read the ticket. When I say "don't call, use email" and they still call doesn't bode well.
I've worked on some issues for 3 or more months before I finally gave up and closed tickets.
It is unfortunate, that as customers, we receive that kind of support, but as customers many of us demand the lowest price possible. If we wanted better support then we'd have to be willing to pay extra for it and Microsoft does offer Premier (I think that's what it's called) Support options, for a price of course.
Hi,
I completely understand your frustration—losing Global Admin access after migrating from GoDaddy to Microsoft 365 is stressful, especially when it impacts day-to-day business operations. I’m sorry to hear about the experience you’ve had.
Regarding the refund request, this community isn’t able to process or approve refunds. For any billing or subscription-related requests, you’ll need to contact Microsoft Support directly, as they are the only ones who can review and take action on refunds. Participants here are fellow Microsoft 365 users, not Microsoft employees.
That said, I do want to clarify something important about the GoDaddy-to-Microsoft migration issue. In most cases, when Global Admin access is lost due to GoDaddy’s federation, there is no need to contact either GoDaddy or Microsoft Support. The issue can typically be resolved by defederating (disconnecting) GoDaddy from Microsoft 365, which restores full administrative control.
I’ve documented the exact steps here:
Video walkthrough: https://www.youtube.com/watch?v=K7hIjTW-_Tc
Step-by-step blog: https://mstack360.com/break-free-from-godaddy-defederate-to-microsoft-365-the-smart-way/
Following this process has helped many customers regain access quickly without waiting on support queues.
I hope this helps you resolve the admin access issue as soon as possible, and I agree that Microsoft should continue improving response times for business-critical support cases.
Wishing you the best in getting this sorted out quickly.
