Microsoft 365 admin center support

Proposal for Collaboration – User Experience with Microsoft 365 Copilot

Dear Microsoft Team,

I am reaching out as a long-time user of Microsoft tools, with the intention of sharing real experiences and needs from the perspective of end users working with Microsoft 365 and Copilot.

Through practical use and discussions, I have observed a significant gap between the rapid technological development of Copilot and the actual expectations of specific users. Based on my experience, I would highlight the following points:

• Integration into Word, Excel, PowerPoint, and Outlook is powerful, but many users still seek simpler, more direct functionalities that are already available through free AI assistants.
• Searching and using external sources in the personal version of Copilot is limited, forcing users to manually add materials.
• Time savings through integration are minimal for individuals, since copy/paste takes only a few seconds.
• Security and compliance are crucial for corporations, but for smaller institutions and individuals, practicality and flexibility are more important.
• Legal and administrative users expect Copilot to automatically recognize formatting standards (e.g., articles, paragraphs, footnotes according to local practice), which currently requires additional instructions.

Critical missing functionality: Copilot should support batch commands across multiple Word documents in a folder. For example:

“For all contracts in this folder, change the dates to today’s date, update the director’s name, replace the price in Article 3 with ‘The price shall be 1800....,’ and save all updated documents into a new folder.”

This type of command represents a real-world scenario for legal and administrative users, and its absence is a major limitation.

I believe that stronger involvement of end users in the development process is essential.

I propose a collaboration where I could:

• Share real experiences and user needs from legal and administrative practice.
• Test new functionalities and provide feedback from the perspective of end users.
• Help shape Copilot into a tool that becomes indispensable in everyday work.

I am open to discussing a modest compensation for such engagement. Contact: email address removed for privacy reasons

This is an opportunity for Microsoft 365 Copilot to become not only technologically advanced, but truly a user-centered tool.

Sincerely, Adnan Bubalo