Microsoft 365 admin center support

Hi,

I completely understand your frustration—losing Global Admin access after migrating from GoDaddy to Microsoft 365 is stressful, especially when it impacts day-to-day business operations. I’m sorry to hear about the experience you’ve had.

Regarding the refund request, this community isn’t able to process or approve refunds. For any billing or subscription-related requests, you’ll need to contact Microsoft Support directly, as they are the only ones who can review and take action on refunds. Participants here are fellow Microsoft 365 users, not Microsoft employees.

That said, I do want to clarify something important about the GoDaddy-to-Microsoft migration issue. In most cases, when Global Admin access is lost due to GoDaddy’s federation, there is no need to contact either GoDaddy or Microsoft Support. The issue can typically be resolved by defederating (disconnecting) GoDaddy from Microsoft 365, which restores full administrative control.

I’ve documented the exact steps here:

Video walkthrough: https://www.youtube.com/watch?v=K7hIjTW-_Tc

Step-by-step blog: https://mstack360.com/break-free-from-godaddy-defederate-to-microsoft-365-the-smart-way/

Following this process has helped many customers regain access quickly without waiting on support queues.

I hope this helps you resolve the admin access issue as soon as possible, and I agree that Microsoft should continue improving response times for business-critical support cases.

Wishing you the best in getting this sorted out quickly.