Microsoft 365 admin center support

Welcome to the real world of Microsoft Tech Support where the number of licenses your company purchases helps to determine how good your support is.

Mine has ~100 licenses and it can take days to receive a response, and more often than not, the techs don't even read the ticket. When I say "don't call, use email" and they still call doesn't bode well.

I've worked on some issues for 3 or more months before I finally gave up and closed tickets.

It is unfortunate, that as customers, we receive that kind of support, but as customers many of us demand the lowest price possible. If we wanted better support then we'd have to be willing to pay extra for it and Microsoft does offer Premier (I think that's what it's called) Support options, for a price of course.