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Why is the Microsoft partner support so pathetic.
We have been raising support requests through Partner Center, but the resolutions we receive from the support team are often just links to publicly available documentation that we can already access ourselves. If we were able to fully understand and resolve the issue through those articles, there would be no need to contact support in the first place. It seems the third-party support team does not fully understand the concern being raised, and the responses are usually generic line items with documentation links, which is not acceptable. How do we get beyond these front line partner support team and connect with actual partner teams from Microsoft to get the issues resolved. I’m not sure if other partners are also facing similar experiences with Partner Support, unresolved issues, or inadequate responses.SolvedvinaykaMay 21, 2026Copper Contributor90Views1like2Comments- KartikShahFeb 19, 2026Copper Contributor117Views1like2Comments
Multichannel Support - EA's and Direct CSPs
If you go to this article, https://learn.microsoft.com/en-us/partner-center/multichannel, you will see that it states near the bottom the following: “For a customer who already has a subscription to Microsoft Azure from another channel (such as Advisor, Open, or EA), create a new Azure subscription in Partner Center, manually enter the subscription details, and then cancel the individual services or the entire subscription. Azure CSP can coexist with different channels.” Well, we have a customer on an Enterprise Agreement (EA) through SHI, and my company is a direct CSP. So, I am wondering if anyone out there can answer the following: 1) Can you please elaborate on how we as a Direct CSP executes this process? 2) Will we be able to recognize revenue from this? 3) Any other critical pieces of information I should know? Any help you can provide would be greatly appreciated. Thanks! SteveSolvedSteve_DoeApr 05, 2024Copper Contributor1.8KViews0likes8Comments
New Azure Region - Turkey
We have a client that is interested in when the new Turkey region will be available. I cannot find any public information on when the region will be ready. I was hoping that someone in this forum might know. Thanks, ChrisSolvedCSavageHensonGroupDec 07, 2023Copper Contributor8.8KViews0likes3Comments
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