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I have an unwanted driver called wdcsam64_prewin8.sys
Hello, I have a driver called wdcsam64_prewin8.sys. I am trying to remove it, but I can't. I tried to delete it using the command prompt, and it cannot be found in Device Manager. I have a Surface Book 2 with Windows 11, and the driver is blocking my memory integrity. I don't use any external drives or anything else, and nothing is connected to the laptop. It's still exactly as I bought it, with no changes on my part. I would be very grateful for any help! 😊 Best regards
Surface Book 3 radomically block of the system
Hello, I bought 3 mounths ago the SB 3 15" with I7 ,but during the normal use of the Computer I noted that randomically the system doesn't respond to external command of the mouse, touchpad or keyboard for 4-5 second, seems a sort of blocking of the windows . I already used the toolkit to update the system but nothing is changed. Do you have any king of suggestion about this issue? Thanks in advance P.Surface Book will not recognize itself as a Surface and will not install drivers
I bought a used unit of Surface Book that doesn't recognize itself as a Surface device. In the System Properties it identifies as "OEMCH Product". It will not install drivers and has 18 unrecognized devices in Device Manager. One of them is the camera. I tried to install the official driver pack but the installer will say this is not a Surface device and abort. I even tried to use a 3rd party driver installer but that BSODed the Windows and I had to reinstall it. I ran out of ideas, other than try to find individual drivers, if it's even possible. Any help would be welcome.
How to fix black screen of death in a Surface Book 2?
I have been trying to fix my surface book 2 black screen for few days now without progress! I tried all different technical support approach such as force restart with power button and then using power button + volume up button, also press windows key+ cltr + shift+ B ! I also detached the machine from the keyboard and repeated the approach above ! I can slightly see that the content is there but the screen does not light up ! I would appreciate any recommendations !! I am also looking for a Microsoft Surface Book service provider in São Paulo - Brazil, I would welcome any recommendations on that too !! It seems that Microsoft lacks of authorized service provider in this region !My Theory on the Surface Book 2 Chronic Design Attaching and Detaching Issue
As a once-loyal Microsoft fan, I couldn't wait to experience the cutting-edge Surface Book 2 when I purchased it in November 2017. I was looking forward to experiencing the powerful graphics card that the laptop base provided with the versatility of detaching the screen from the base and using it as a tablet. It seemed too good to be true for this piece of technology. My experience turned out to be a complete nightmare. Throughout this ordeal: I used the laptop without issues for about 1 year. Besides the original purchasing price of $2,163.92, I spent another $599 on an Out of Warranty Exchange, but received a faulty laptop that displayed the SAME EXACT issue after only three weeks of use. Malfunctioning attaching and detaching screen from keyboard base. I was indirectly accused of tampering with an in-warranty laptop and losing warranty privileges. I lost countless hours dealing with technical resources for troubleshooting steps and customer service resources through a total number of 7 different cases. I felt like a fool on numerous occasions while trying to explain my situation and find a reasonable solution. I felt neglected and powerless throughout the process. I believe the Surface Book 2 has a chronic design flaw around its functionality of attaching and detaching the screen from the keyboard base, and after reading testimonies about similar issues, I decided to share my story. The year was 2019 and it was just a little over a year after I purchased my Surface Book 2. Slowly but surely, I started experiencing screen/keyboard base attaching and detaching issues. With frustration growing, I watched as my laptop became virtually useless in less than 2 years from purchasing. The base stopped working completely and I couldn’t re-attach the screen anymore. This was now 2020, but the nightmare was far from over. After another year of using just the screen of my laptop (essentially a $2,000 tablet with no graphics power, as the base holding the G-Force GPU was useless), I contacted Microsoft about the issue in 2022, and I was told that a repair was impossible. My only options were to either discard my $2,000 laptop or pay a $599 fee for a replacement. Desperate to have a functioning device, I opted for the replacement because the graphics card was still current and if this time the laptop would be functioning, I could use it for another 5 years. With utmost trust in Microsoft, I naively believed that the new laptop would be free from any issues. But, to my disbelief, the new laptop malfunctioned within two-three weeks of receiving it! I spent endless hours reaching out to Microsoft, providing all the necessary documentation for a warranty-covered exchange of this second Surface Book 2. However, their response was a huge slap in the face. They returned my device, stating that it couldn't be exchanged because a mysterious damage I caused wasn't covered under their standard limited warranty. In my continuing pursuit of justice, I escalated my case, only for Microsoft to “softly” accuse me of tampering with the device and removing parts of the motherboard. The absurdity of the situation didn't end there. This accusation implied I wasn't just lying, but that I was downright stupid – who in their right mind would open a glued sealed laptop under warranty to fix it themselves? It is even worse if this is true, that the laptop is missing components from the motherboard, because that would mean Microsoft sent me a laptop missing components from the motherboard when I signed up for the $599 Out of Warranty Exchange. While I received X-ray "evidence" showing missing parts (which I can't fully understand), there is no evidence that Microsoft shipped it with those parts in the first place. As a result, I am left with a malfunctioning $2,000 laptop that Microsoft refuses to acknowledge or take responsibility for. Microsoft should have been liable, perhaps with a recall, for the chronic design issue that's affecting numerous Surface Book 2 units. My trust in Microsoft has been severely damaged, and I feel utterly neglected by the company I once admired. My nightmare serves as a warning, urging others to think twice before buying this product that may lead to similar frustrations. Hopefully, sharing my story will encourage those in similar situations to raise their voices as well. United, we can demand justice and hold corporations accountable for selling faulty products and providing inadequate support.
Surface Book 3 doesn't respond to cursor clicks
I have a two year old Surface Book 3 and the cursor moves around fine but several times a day the computer will randomly stop responding to cursor clicks. It doesn't matter what I'm trying to click or whether I'm using the built-in touchpad or a wireless mouse. The only solution is to lock/unlock or sleep/wake the laptop. The drivers and firmware are completely up-to-date and the diagnostics don't show any problems. Has anyone else had a similar problem? Found a solution?Surface book base GPU issue - slow
I have the surface book 3. When the tablet (CPU is detached from the base keyboard (GPU), it turns on and runs super fast with no issues. However when the Tablet CPU is connected to the keyboard base (GPU), it takes a long time to start up, when you connect an external hard drive vis USB it takes a good while to register in explorer that its been connected, when you press shut down it does not shut down (only when the tablet is disconnected from the keyboard base. Any suggestions? Thanks
Surface Book is not entering bios
Hello dear Support, My surface book is not turning on, i tried every solution, bios is not starting, on + Volume+ combo is not possible, only win Logo shows for some seconds, device shuts down. The Support bot wants ~750 Euro per shipping. İ wants an answer, what the malfunction reason is? Thanks in advance
