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Touch locks up, round faded-center dots across screen with cursor stuck in one
So it isn't Vivaldi doing this. Last night it happened in the Qobuz music app. I tapped a track to play, and got a stripe of the faded-center dots across the screen - the position of the Vivaldi dot, plus lots more to the left of it. No zooming in Qobuz, the app was just totally locked up, and nothing touch could do would escape. I brought over my keyboard and mouse. Qobuz remained locked up, but everything else worked, and the dots remained visible. I didn't see this in Vivaldi without a mouse, but there was a cursor stuck over the rightmost dot, in addition to the actively moving cursor. (The image is from a bit of phone video - screenshots didn't show either cursor.) The dots remained visible when I switched users, but the stuck cursor pointed to a different one: They stayed visible through the entire shutdown process, even over the colored screens with the shutdown steps. And when Windows came back, my taskbar was extra wide and locked. As before, nothing in Windows logs, or Qobuz log. Could this be a GPU problem? Qobuz uses it, but I've set Vivaldi not to. At least I think I have... The "GPU Process" still shows, but it is ~50 MB instead of ~500 MB. I think Windows is out of control...
Surface book 2, screen dimming with 30 seconds of inactivity.
Hi all, Not sure if windows issue or with my surface book 2. hoping someone can let me know how to turn off screen dimming due to inactivity after 30 seconds. hasn't been too much of an issue but today I wanted to watch a movie and couldn't see it properly because the screen would dim. I've tried all the power saver settings and turned off all screen savers. It does it whether plugged or on battery.
Where can I complain about HW product quality (Surface Book)?
First of all, I have to mention that I was a great fan of my Surface Book, until a few monts ago. 8 months ago, the HW warranty of my surface book ran out. Over the last 3-4 months, my surface book display bulged more and more, the glass of the screen disconnected from the edge, the frame is bent.. And I was not even using it as tablet. It was mostly connected to the docking station. Here are some enlighting pictures and a video: https://youtu.be/1sTr8U0F1Bs Microsoft apparently offers an exchange with refurbished surface books. But frankly, why should I pay another CHF 600 when I paid almost CHF 3000 for a product with this bad quality? Is there a place I can complain about the bad quality of that product? DanHow to resolve USB Conflict Between SD Card and Line 6 HX Stomp?
I have a Surface Book 2 that doesn't want to play nice with a Line 6 HX Stomp. The HXS has the latest firmware updates, and I have the latest Line 6 drivers for the pedal loaded. From Windows Task Manager, I can see the HX Edit application attempt to load and connect to the pedal, then the process just dies. The only way to connect via USB is to eject my SDXC drive. I was hoping to find a workaround, hear something more productive than "Get a Mac!" https://line6.com/hx-stomp/ Surface Model: 1832 i5 Processor: Intel i5-8350U @ 1.70GHz 1.90 GHz Mem Installed: RAM 8.00 GB OS: Windows 10 Pro 64-bit Touch Driver: 242.0.1.5 Wi-Fi Driver: 15.68.17021.121 App Version: 61.60.139.0
Surface Book Keyboard battery present BUT NOT ON USE
Hello, Recently I changed keyboard battery of my surface book with performance base model. After replacement the battery is present on screen and battery reports. But it shows all the time 93%. Also I realized the device only using tablet battery and after it finished it turn off. Guarentee already finished and I don`t have any microsoft store in my country. So I need to fix myself. How can I fix this issue ?
Externe Kamera mit Windows Hello benutzen während das Surface Book geschlossen ist
Ich würde gerne mein Surface Book welches an einer Dockingstation mit zwei Bildschirmen angeschlossen ist, mit Windows Hello und Face recognition öffnen selbst wenn es zugeklappt ist. - Das Problem: Die Kamera wird immer erkannt und ich kann sie für alles Benutzen auch um Hello einzurichten, jedoch sobald dass Surface im abgemeldeten Modus zugeklappt ist, wird die Kamera nicht mehr erkannt. Sobald das Surface jedoch auch nur einen cm angehoben wird, schaltet sich die Kamera ein und man kann sich einloggen. - Frage: Gibt es irgendeine Möglichkeit das ich mich mit Face recognition einloggen kann, ohne das Surface aufzumachen?
Rubber feet issues from the Surface Book 2 base
Good evening, Quick disclamer: I am not here seeking for support. I already went through costumer support and am only here to report on the proceeding done over the issue so that the experience can be shared with the team behind designing and engineering the device. I acquired my Surface Book 2 15'' in April 2018 in pre-order for the PT-PT variant of the device. The device ran without issues for the first months. First thing that I noticed was that the rubber feet installed on the base of the Book seemed to be bigger than the notch machined to acommodate them. The tip bulged a bit and was sitting about 0.5mm off the notch. It's understandable that being the two parts made of different materials under tight tolerances might end up making the two not fit exactly well on the final product, specially given that these were made for the first time for a 15'' variant of the Book. In late November that same tip started peeling off from the Book's base, which I simply pressed back into place to glue it again. The feet usually "snapped" to get over the 0.5mm difference in size between the feet and the notch. The same happened to the pair. As soon as dirt started getting glued to the gap created, it became more difficult to snap the feet tip back in place. With each subsequent heating and cooling from recharging/GPU activity, the unglueing of the rubber feet kept getting worse. After a few weeks the two rubber feet were detaching from the base on about 40% on one side and starting to peel off on the other. Due to repetitive reattachement of the unglued stretchs, the rubber feet started developing stress ruptures. It was at this moment, in February, that I contacted Microsoft online support to seek help for this issue. After contact with a member of support for Microsoft Portugal Surface Support, this is what I learned: - Replacement rubber feet and tape glue parts were not available for warranty maintenance nor purchase by the user to install; - Rubber feet damage was considered outside damage and are not covered by warranty; - Removing the feet and replacing them by a user solution wouldn't void the warranty since it did not interfere with the internals of the computer and would be considered aftermarket personalization (like applying skins or decals to the surface of the device); - Even if replacement of the feet wouldn't void warranty, the damaged feet should be kept in reservation so that in case of failure of the device due to hardware issues both the device and the feet can be sent together for maintenance; - The DIY feet should be removable if necessary. Given the conclusions taken from the chat with the Surface Costumer Service, I decided to remove the damaged feet and glueing tape from the device and, as instructed, were reserved. I then designed and manufactured two new feet in brushed stainless steel and glued it to the device. It has been working without issues for two months already. After this experience, I suggest the Surface team to review design and engineering of the rubber feet on the Surface Book's base, particularly the Surface Book 2 15'' variant with PT-PT keyboard layout, to check for eventual issues in manufacturing, tolerances, fit and finish of the feet in the base of the device. I also would recommend reviewing the effectiveness of the solution over repeated use, both in terms of the feet's fatigue resistance to abrasion and heating cycles of the device. Alternatives solutions should be considered. Given the nature of the part in question, providing replacement parts for existing devices should be considered by labelling the rubber feet as a "consumable" (like the rubber tires of a car). This concludes my report of the situation. If any more details are needed for further development feel free to ask.Original Surface Book Hibernate Chaos
Shortly after KB5005033 was installed, I began seeing the “Slide to shut down your PC” screen when I tried to hibernate from the power button. Had never seen that screen before. Flashed for an instant, and then it just crashed - no crash dump, nothing in the logs, just gone. Took several long presses of the power button to recover, and the log just said "The previous system shutdown was unexpected." Sometimes it added "The WinFsp.Launcher service terminated unexpectedly" when a reboot attempt failed. At first, if I chose hibernate from the Win->Power->Hibernate menu it hibernated properly. After a few days that began crashing too. If I set the power button to "Sleep" or "Do Nothing", it always shut down on a button press, but instantly, no colored startup screen showing the steps. I checked my power config everywhere including RegEdit, and it is correct. I have all the current drivers. I uninstalled 5005033. It apparently reinstalled 5004237 from July in the process. That seemed to fix hibernation for a couple of days - but soon it was back to crashing. I've given up on hibernation, disabled it with "powercfg -hibernate off", and set all the power config choices to act like a phone - sleep quickly when not plugged in, never hibernate or shut down. Despite the power button being configured to sleep, pressing it while running shuts the system down. BUT instead of instant black and no feedback, it calls up the colored startup/update screen and lists all the steps in shutting down! I don't remember ever seeing that on this machine! For several days I could put it to sleep from the TouchMe app, but that stopped working last night. Now I just have to wait for it to timeout by itself. I fear that is the beginning of yet another evolving failure. There are tons of details in the original post at: https://docs.microsoft.com/en-us/answers/questions/526434/did-kb5005033-break-my-surface-book-hibernation-by.html But I'm not convinced any of the logged errors or speculations are helpful. The comments keep saying I should post here, so... Can I be the only one who sees this?
