Where can I complain about HW product quality (Surface Book)?
First of all, I have to mention that I was a great fan of my Surface Book, until a few monts ago. 8 months ago, the HW warranty of my surface book ran out. Over the last 3-4 months, my surface book display bulged more and more, the glass of the screen disconnected from the edge, the frame is bent.. And I was not even using it as tablet. It was mostly connected to the docking station. Here are some enlighting pictures and a video: https://youtu.be/1sTr8U0F1Bs Microsoft apparently offers an exchange with refurbished surface books. But frankly, why should I pay another CHF 600 when I paid almost CHF 3000 for a product with this bad quality? Is there a place I can complain about the bad quality of that product? Dan
