Surface Book topics

I have an unwanted driver called wdcsam64_prewin8.sys

Cnyx — Mon, 11 Aug 2025 23:10:12 GMT

Hello, I have a driver called wdcsam64_prewin8.sys. I am trying to remove it, but I can't. I tried to delete it using the command prompt, and it cannot be found in Device Manager. I have a Surface Book 2 with Windows 11, and the driver is blocking my memory integrity. I don't use any external drives or anything else, and nothing is connected to the laptop. It's still exactly as I bought it, with no changes on my part. I would be very grateful for any help! 😊 Best regards

Surface Book 3 radomically block of the system

Picogi — Fri, 08 Nov 2024 07:49:34 GMT

Hello,

I bought 3 mounths ago the SB 3 15" with I7 ,but during the normal use of the Computer I noted that randomically the system doesn't respond to external command of the mouse, touchpad or keyboard for 4-5 second, seems a sort of blocking of the windows .

I already used the toolkit to update the system but nothing is changed.

Do you have any king of suggestion about this issue?

Thanks in advance

Surface Book will not recognize itself as a Surface and will not install drivers

Majus — Wed, 31 Jul 2024 19:52:37 GMT

I bought a used unit of Surface Book that doesn't recognize itself as a Surface device. In the System Properties it identifies as "OEMCH Product". It will not install drivers and has 18 unrecognized devices in Device Manager. One of them is the camera.

I tried to install the official driver pack but the installer will say this is not a Surface device and abort.

I even tried to use a 3rd party driver installer but that BSODed the Windows and I had to reinstall it.

I ran out of ideas, other than try to find individual drivers, if it's even possible. Any help would be welcome.

Using Surface dock for another laptop with USB C...

MGMRA — Wed, 22 May 2024 09:58:45 GMT

Imwant to use my Surface docking station with another laptop and to enable that I need a Surface connect (female) to USB C.

Has anyone come across such an adaptor?

How to fix black screen of death in a Surface Book 2?

Felipe_Kury — Sun, 31 Mar 2024 21:06:43 GMT

I have been trying to fix my surface book 2 black screen for few days now without progress! I tried all different technical support approach such as force restart with power button and then using power button + volume up button, also press windows key+ cltr + shift+ B ! I also detached the machine from the keyboard and repeated the approach above ! I can slightly see that the content is there but the screen does not light up ! I would appreciate any recommendations !! I am also looking for a Microsoft Surface Book service provider in São Paulo - Brazil, I would welcome any recommendations on that too !! It seems that Microsoft lacks of authorized service provider in this region !

My Theory on the Surface Book 2 Chronic Design Attaching and Detaching Issue

ValerioTavares — Sat, 06 Jan 2024 23:58:36 GMT

As a once-loyal Microsoft fan, I couldn't wait to experience the cutting-edge Surface Book 2 when I purchased it in November 2017. I was looking forward to experiencing the powerful graphics card that the laptop base provided with the versatility of detaching the screen from the base and using it as a tablet. It seemed too good to be true for this piece of technology. My experience turned out to be a complete nightmare. Throughout this ordeal:

I used the laptop without issues for about 1 year.
Besides the original purchasing price of $2,163.92, I spent another $599 on an Out of Warranty Exchange, but received a faulty laptop that displayed the SAME EXACT issue after only three weeks of use. Malfunctioning attaching and detaching screen from keyboard base.
I was indirectly accused of tampering with an in-warranty laptop and losing warranty privileges.
I lost countless hours dealing with technical resources for troubleshooting steps and customer service resources through a total number of 7 different cases.
I felt like a fool on numerous occasions while trying to explain my situation and find a reasonable solution.
I felt neglected and powerless throughout the process.

I believe the Surface Book 2 has a chronic design flaw around its functionality of attaching and detaching the screen from the keyboard base, and after reading testimonies about similar issues, I decided to share my story.

The year was 2019 and it was just a little over a year after I purchased my Surface Book 2. Slowly but surely, I started experiencing screen/keyboard base attaching and detaching issues. With frustration growing, I watched as my laptop became virtually useless in less than 2 years from purchasing. The base stopped working completely and I couldn’t re-attach the screen anymore. This was now 2020, but the nightmare was far from over.

After another year of using just the screen of my laptop (essentially a $2,000 tablet with no graphics power, as the base holding the G-Force GPU was useless), I contacted Microsoft about the issue in 2022, and I was told that a repair was impossible. My only options were to either discard my $2,000 laptop or pay a $599 fee for a replacement. Desperate to have a functioning device, I opted for the replacement because the graphics card was still current and if this time the laptop would be functioning, I could use it for another 5 years. With utmost trust in Microsoft, I naively believed that the new laptop would be free from any issues.

But, to my disbelief, the new laptop malfunctioned within two-three weeks of receiving it!

I spent endless hours reaching out to Microsoft, providing all the necessary documentation for a warranty-covered exchange of this second Surface Book 2. However, their response was a huge slap in the face. They returned my device, stating that it couldn't be exchanged because a mysterious damage I caused wasn't covered under their standard limited warranty.

In my continuing pursuit of justice, I escalated my case, only for Microsoft to “softly” accuse me of tampering with the device and removing parts of the motherboard. The absurdity of the situation didn't end there. This accusation implied I wasn't just lying, but that I was downright stupid – who in their right mind would open a glued sealed laptop under warranty to fix it themselves?

It is even worse if this is true, that the laptop is missing components from the motherboard, because that would mean Microsoft sent me a laptop missing components from the motherboard when I signed up for the $599 Out of Warranty Exchange. While I received X-ray "evidence" showing missing parts (which I can't fully understand), there is no evidence that Microsoft shipped it with those parts in the first place.

As a result, I am left with a malfunctioning $2,000 laptop that Microsoft refuses to acknowledge or take responsibility for. Microsoft should have been liable, perhaps with a recall, for the chronic design issue that's affecting numerous Surface Book 2 units.

My trust in Microsoft has been severely damaged, and I feel utterly neglected by the company I once admired. My nightmare serves as a warning, urging others to think twice before buying this product that may lead to similar frustrations. Hopefully, sharing my story will encourage those in similar situations to raise their voices as well. United, we can demand justice and hold corporations accountable for selling faulty products and providing inadequate support.

Surface Book 3 doesn't respond to cursor clicks

Clark_Ziegler — Tue, 31 Oct 2023 17:45:45 GMT

I have a two year old Surface Book 3 and the cursor moves around fine but several times a day the computer will randomly stop responding to cursor clicks. It doesn't matter what I'm trying to click or whether I'm using the built-in touchpad or a wireless mouse. The only solution is to lock/unlock or sleep/wake the laptop. The drivers and firmware are completely up-to-date and the diagnostics don't show any problems.

Has anyone else had a similar problem? Found a solution?

Surface book base GPU issue - slow

Rav_Singh330 — Sat, 04 Feb 2023 12:36:57 GMT

I have the surface book 3. When the tablet (CPU is detached from the base keyboard (GPU), it turns on and runs super fast with no issues.

However when the Tablet CPU is connected to the keyboard base (GPU), it takes a long time to start up, when you connect an external hard drive vis USB it takes a good while to register in explorer that its been connected, when you press shut down it does not shut down (only when the tablet is disconnected from the keyboard base.

Any suggestions?

Thanks

Surface Book is not entering bios

curiosity123 — Sun, 29 Jan 2023 15:40:05 GMT

Hello dear Support,
My surface book is not turning on, i tried every solution, bios is not starting, on + Volume+ combo is not possible, only win Logo shows for some seconds, device shuts down. The Support bot wants ~750 Euro per shipping. İ wants an answer, what the malfunction reason is?

Thanks in advance

Original windows on surface book 2 is gone

mostafaph83 — Fri, 04 Nov 2022 18:22:16 GMT

I have bought a 2nd hand surface Book 2 but it doesn't have original windows installed.

Can I restore the original windows for this device or ask microsoft to send the serial number of the original windows which was first intalled on this device?

Can LTSC 2019 run perfectly on surface book 3

IonComan — Fri, 28 Oct 2022 14:46:24 GMT

As the title says, I'd like to know if LTSC 2019 will run perfectly on a Surface book 3, such as install the required drivers, and be able to use the Surface's features, such as the separation of the keyboard from the screen, or touch support. In this website,https://support.microsoft.com/en-us/surface/surface-supported-operating-systems-9559cc3c-7a38-31b6-d9fb-571435e84cd1#bkmk_surfacebook it is shown that surface book 3 supports OS version 1903 and above, and LTSC is based on 1809, so I want to ask

Company with 40 SurfaceBook 3 and all failing

kwolton — Wed, 20 Jul 2022 09:06:26 GMT

Hi,

We have about 40 SurfaceBook 3's in the company that are gradually failing, we are constantly replacing/warrantying them with Microsoft. Users are getting frustrated, but i cannot just write off all 40 and replace them. Issues range from Teams crashing to bluescreens and general slow downs. They have been particularly bad in the heat. We have reloaded them with W10 & W11 which makes little difference. We have been applying firmware/drivers when available and Windows updates have been completed. They only run Microsoft applications, with a few that run Autocad or Adobe. Is anyone else having these issues? Some of them have warranties that have expired or expired. I am faced with paying a £450 out-of-warranty repair or replacing the £2000 machine after 12 months of use.

PCI Express Linked Power State: turned off when connected to cable?

Ronnet42 — Tue, 19 Apr 2022 18:44:41 GMT

The other day I drained the battery on my Surface Book. When I connected it to the power cable I noticed the performance remained sluggish. I was unable to play games completely and even opening the start menu showed signs of hickups. In the taskbar power settings I enabled performance mode when connected but it did not fix the isue.

So I looked around a bit and stumbled upon the PCI Express Linked Power State, an option in the advanced section of the OG control panel. When I turned this off the performance returned. But now my battery drains even when my PC is turned off. So I am not sure if this is the best setting the tweak. Does anybody have any experience with this?

Surface Books crashing when using camera

jmarquez — Thu, 03 Mar 2022 16:28:05 GMT

We have about 800+ Surface Books on campus, mixture of Surface Book 2s and 3s. So far I've had three Surface Book 3 users chime in with camera issues. One is stating that camera is crashing while on Teams, the other two are stating camera issues when trying to use the camera as a camera. Any of you seeing this with your Books?

Surface Book 3 - BSOD when using external monitor (Windows 10 20H2)

skorzen — Thu, 10 Feb 2022 16:15:41 GMT

Dear community,

I am facing an issue where my Surface Book 3 device goes into a BSOD when it is idle for some minutes, while connected to an external Samsung S24R650 monitor.

From Event Viewer, I get this error:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000019c (0x0000000000000050, 0xffffa10b079af080, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: b0e12159-a128-4fa6-9dcc-d5a842b5e62a.

And from the WinDbg analysis, the result is the following:

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WIN32K_POWER_WATCHDOG_TIMEOUT (19c) Win32k did not turn the monitor on in a timely manner. Arguments: Arg1: 0000000000000050, Calling monitor driver to power on. Arg2: ffffa10b079af080, Pointer to the power request worker thread. Arg3: 0000000000000000 Arg4: 0000000000000000 Debugging Details: ------------------ KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 3218 Key : Analysis.DebugAnalysisManager Value: Create Key : Analysis.Elapsed.mSec Value: 13751 Key : Analysis.Init.CPU.mSec Value: 999 Key : Analysis.Init.Elapsed.mSec Value: 7335 Key : Analysis.Memory.CommitPeak.Mb Value: 97 Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1 FILE_IN_CAB: MEMORY.DMP BUGCHECK_CODE: 19c BUGCHECK_P1: 50 BUGCHECK_P2: ffffa10b079af080 BUGCHECK_P3: 0 BUGCHECK_P4: 0 BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXWINLOGON: 1 PROCESS_NAME: csrss.exe FAULTING_THREAD: ffffa10b079af080 STACK_TEXT: fffffa0f`cf845040 fffff806`6559481a : 00000000`00000012 00000000`00000000 fffffa0f`cf845400 00001f80`00000000 : igdkmdn64+0x374f87 fffffa0f`cf845050 fffff806`6558d855 : 00000000`00045454 ffffa10b`00a82000 fffffa0f`cf845348 ffffa10b`062ee7d0 : igdkmdn64+0x37481a fffffa0f`cf845130 fffff806`6558509c : 00000000`00000000 ffffa10b`06247be0 00000000`00000064 fffff806`65594f2a : igdkmdn64+0x36d855 fffffa0f`cf8451a0 fffff806`6526d29f : 00000000`00045404 00000000`00000003 00000000`00000000 00000000`00000000 : igdkmdn64+0x36509c fffffa0f`cf8451d0 fffff806`652717df : 00000000`00000001 00000000`00045404 ffffa10b`00a82000 fffff806`6558509c : igdkmdn64+0x4d29f fffffa0f`cf845260 fffff806`6529f5ff : 00000000`ffffffd0 fffff806`6526d3a4 00000000`01000000 00000000`00000000 : igdkmdn64+0x517df fffffa0f`cf8452d0 fffff806`6529fdf3 : fffff806`0000000f 00000000`00000028 ffffa10b`06247be0 00000000`00000000 : igdkmdn64+0x7f5ff fffffa0f`cf845370 fffff806`652a0516 : 00000000`00000010 00000000`00000000 ffffa10b`06731400 ffffa10a`fdb59bf0 : igdkmdn64+0x7fdf3 fffffa0f`cf8453f0 fffff806`6529e114 : 00000000`00000107 ffffa10b`06731400 ffffa10b`06731410 00000000`00000000 : igdkmdn64+0x80516 fffffa0f`cf8454e0 fffff806`65280dc3 : ffffa10b`00000101 00000000`00000022 fffffa0f`00000107 00000000`00000001 : igdkmdn64+0x7e114 fffffa0f`cf845550 fffff806`65273e90 : 00000001`00000004 ffffa10b`06244560 fffffa0f`cf845630 ffffa10a`f7c02000 : igdkmdn64+0x60dc3 fffffa0f`cf845590 fffff806`6527e604 : 00000000`00000010 00000000`00000001 fffffa0f`cf845600 fffff806`5b01f500 : igdkmdn64+0x53e90 fffffa0f`cf8455e0 fffff806`6546e206 : ffffa10b`00a82000 fffff806`5b084ea4 00000000`00000001 00000000`00000000 : igdkmdn64+0x5e604 fffffa0f`cf845610 fffff806`6546c27f : 00000000`00000000 ffffa10b`06244560 00000000`00000001 fffffa0f`cf845759 : igdkmdn64+0x24e206 fffffa0f`cf845670 fffff806`65452cf7 : ffffa10b`0601c2b6 00000000`0002625a ffffa10b`0601c230 ffffa10a`fda24501 : igdkmdn64+0x24c27f fffffa0f`cf8456f0 fffff806`65451c0e : 00000000`000c323a fffffa0f`cf840000 00000000`00000000 00000000`000c31c3 : igdkmdn64+0x232cf7 fffffa0f`cf8457c0 fffff806`6544ec87 : 00000000`00000080 ffffa10b`06247be0 00000000`00000000 ffffa10a`fda24510 : igdkmdn64+0x231c0e fffffa0f`cf8458f0 fffff806`65430760 : 00000000`00000000 ffffa10a`fda24510 fffffa0f`cf845af8 ffffa10b`0688e4e0 : igdkmdn64+0x22ec87 fffffa0f`cf845950 fffff806`654251a7 : ffffa10b`20fb0cb8 00000000`00000005 fffffa0f`cf845b20 fffff806`6526c2d5 : igdkmdn64+0x210760 fffffa0f`cf8459b0 fffff806`65422740 : 00000000`00000000 fffffa0f`cf845b20 00000000`00000005 ffffa10b`20fb0cb8 : igdkmdn64+0x2051a7 fffffa0f`cf845a20 fffff806`65436310 : da6c18ee`8bf0cebc 00000000`00000003 00000000`00004032 ffffa10b`162187c8 : igdkmdn64+0x202740 fffffa0f`cf845bc0 fffff806`6543ef0d : ffffa10b`06244560 ffffa10b`162187b0 ffffa10b`06244560 00000000`00000000 : igdkmdn64+0x216310 fffffa0f`cf845c30 fffff806`6543eac7 : ffffa10b`06244560 00000000`00000000 ffffa10b`1e8a65d0 00000000`00000000 : igdkmdn64+0x21ef0d fffffa0f`cf845d90 fffff806`6542de02 : ffffa10b`06244560 fffffa0f`cf846007 ffffa10b`06244560 ffffa10b`06247be0 : igdkmdn64+0x21eac7 fffffa0f`cf845f00 fffff806`654268bb : 00000001`00000004 ffffa10b`1e8a65d0 ffffa10b`06244560 fffff806`6526e400 : igdkmdn64+0x20de02 fffffa0f`cf846050 fffff806`6541f262 : ffffa10b`1e8a65d0 fffffa0f`cf846540 fffffa0f`cf846540 00000000`00000000 : igdkmdn64+0x2068bb fffffa0f`cf846130 fffff806`653fa41d : 00000000`00000001 ffffa10b`06919dc0 00000000`00000040 fffffa0f`cf8465c0 : igdkmdn64+0x1ff262 fffffa0f`cf8464c0 fffff806`653ef308 : 00000000`00000000 fffff806`5b0f405f ffffa10b`06247be0 00000000`00000000 : igdkmdn64+0x1da41d fffffa0f`cf8467b0 fffff806`653b6351 : ffffa10a`ff730000 fffffa0f`cf846999 fffffa0f`cf846999 00000000`00989680 : igdkmdn64+0x1cf308 fffffa0f`cf846810 fffff806`65257026 : ffffa10b`00a82000 ffffa10a`fdf49180 ffffa10b`00a82000 00000000`00000000 : igdkmdn64+0x196351 fffffa0f`cf846860 fffff806`603337ad : 00000000`00000000 ffffa10a`fdf49ec8 fffffa0f`cf846940 00000000`00000000 : igdkmdn64+0x37026 fffffa0f`cf8468c0 fffff806`602b4aeb : 0000001d`0e01fb64 fffffa0f`cf846999 fffffa0f`cf847130 fffff780`00000320 : dxgkrnl!DpiDxgkDdiDisplayDetectControl+0x7eb95 fffffa0f`cf846920 fffff806`60332d33 : ffffa10a`fdf49180 ffffa10a`fdf49180 ffffa10a`fdf49180 00000000`00000001 : dxgkrnl!DpiFdoInvalidateChildRelations+0x10b fffffa0f`cf846a00 fffff806`6025ede6 : 00000000`00000021 fffffa0f`cf846be8 00000000`ffffffff fffff806`5b460c20 : dxgkrnl!DxgkPowerOnOffMonitor+0x7f76f fffffa0f`cf846b20 fffff806`60266270 : ffffa10b`ffffffff ffffa10a`fe3b2e20 ffffa10b`06bbae90 00000048`0000001e : dxgkrnl!DpiGdoDispatchInternalIoctl+0x586 fffffa0f`cf846bd0 fffff806`5b08f825 : 00000000`00000000 ffffa10a`00000000 00000000`c0000002 00000000`00000010 : dxgkrnl!DpiDispatchInternalIoctl+0x100 fffffa0f`cf846d00 fffff4e3`be863a39 : fffffa0f`cf846dd0 00000000`00000000 fffff4a7`82ca8490 fffff4e3`be8caa3a : nt!IofCallDriver+0x55 fffffa0f`cf846d40 fffff4e3`be8ca672 : fffff4a7`82ca8490 fffffa0f`cf846ee0 00000000`00000000 ffffa10b`00000000 : win32kbase!GreDeviceIoControlImpl+0xed fffffa0f`cf846de0 fffff4e3`be8ca43f : fffffa0f`cf847130 00000000`00000000 00000000`00000001 00000000`00000050 : win32kbase!DrvSetWddmDeviceMonitorPowerState+0x212 fffffa0f`cf846f50 fffff4e3`be88d5af : 00000000`00000050 00000000`c00000bb 00000000`c00000bb 00000000`00000001 : win32kbase!DrvSetMonitorPowerState+0x2f fffffa0f`cf846f80 fffff4e3`be88cb7b : 00000000`00000000 fffffa0f`cf847100 00000000`00000000 00000000`00000001 : win32kbase!PowerOnMonitor+0x1cf fffffa0f`cf847000 fffff4e3`be88c7e2 : ffffa10b`25a02720 ffffa10b`25a02720 00000000`00000001 00000000`00000000 : win32kbase!xxxUserPowerEventCalloutWorker+0x20b fffffa0f`cf847370 fffff4e3`beb80ce1 : ffffa10b`079af080 00000000`00000000 00000000`00000025 00000000`00000025 : win32kbase!xxxUserPowerCalloutWorker+0xe2 fffffa0f`cf8473e0 fffff4e3`bf0e474e : ffffa10b`079af080 00000000`00000000 00000000`00000000 00000000`00000000 : win32kfull!NtUserCallNoParam+0x71 fffffa0f`cf847410 fffff806`5b208cb5 : ffffa10b`00000005 00000000`00000025 00000000`00000000 00000000`00000000 : win32k!NtUserCallNoParam+0x16 fffffa0f`cf847440 00007ff8`de1110e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 0000003d`c78bfe58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`de1110e4 STACK_COMMAND: .thread 0xffffa10b079af080 ; kb SYMBOL_NAME: igdkmdn64+374f87 MODULE_NAME: igdkmdn64 IMAGE_NAME: igdkmdn64.sys IMAGE_VERSION: 30.0.101.1340 BUCKET_ID_FUNC_OFFSET: 374f87 FAILURE_BUCKET_ID: 0x19C_DRVSETMONITORPOWERSTATE_HANG_igdkmdn64!unknown_function OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {cfff9c4c-cbec-2dd9-38ae-0ef8cae456c9} Followup: MachineOwner

Device is fully patched (January 2022) and even after updating to the latest Intel driver, it still crashes. I am now applying February patches, but I am not sure it will be fixed.

Any ideas?

Kind regards,

Bruno Martins

Surface Book 3 and Windows 11

smrajabi — Fri, 21 Jan 2022 11:14:20 GMT

After upgrading Windows on Surface Book 3, battery life is less than 3 hours.

Surface Book

krishnametlab — Sat, 15 Jan 2022 04:25:29 GMT

I have a surface book that I bought in 2019. The screen went black 3 days ago and I can't find solution anywhere on the internet. I reached out to support but they were unable to help too. The screen is not broken, display is fine too. I cannot access any settings too as it is all black. Can anyone help

Screen issue - hoping its "just a software bug"

Yfad__H — Thu, 30 Dec 2021 08:29:01 GMT

Hi Guys,

Got my Gen 1 sureface book that i absolutly love for a couple of years now...
Had a time where it stayied at home with no use (had a workplace monster with me) and now i reactivated my surface for daily use.

The "circles" in the pic are "ghost touch points"
its sitting in its dock, connected to power and all - no screen touch what so ever...

tried deactivating the drivers or the touch sceen itself - i think it helped a bit...

when it happeneds, i've got to turn the screen off and on for the touch to "realign"

otherwise - cant work the mousepad on the dock or touch the screen.

can anyone tell me if this is an "internal break" (i'm hoping not) that needs a screen change or just some software issue ?

Thank you,

Yfad

Surface book 2 SSD driver?

stevetemsn — Fri, 20 Aug 2021 16:33:03 GMT

What driver does solid-state disk drive use on a surface book 2.

Detail:

I am trying to install a fresh copy of windows 10 on my surface book 2. I can boot from USB and setup runs as it should i.e. I get the option to “Install now” or “repair your computer”. I select install. I click accept the “license term”. Then I select “Custom – Install windows only (advanced)”. Where do you want to Install Windows. No disk drives show up.

I select load driver but then I need a USB with the correct SSD driver. I can't find the correct driver that I can copy to a second USB……… Help

How to resolve USB Conflict Between SD Card and Line 6 HX Stomp?

Muiren — Wed, 13 Oct 2021 06:29:04 GMT

I have a Surface Book 2 that doesn't want to play nice with a Line 6 HX Stomp.

The HXS has the latest firmware updates, and I have the latest Line 6 drivers for the pedal loaded.

From Windows Task Manager, I can see the HX Edit application attempt to load and connect to the pedal, then the process just dies. The only way to connect via USB is to eject my SDXC drive.

I was hoping to find a workaround, hear something more productive than "Get a Mac!"

https://line6.com/hx-stomp/

Surface Model: 1832 i5

Processor: Intel i5-8350U @ 1.70GHz 1.90 GHz
Mem Installed: RAM 8.00 GB
OS: Windows 10 Pro 64-bit

Touch Driver: 242.0.1.5
Wi-Fi Driver: 15.68.17021.121
App Version: 61.60.139.0