Recent Discussions
Missing data
I recieved several emails from Microsoft that were legit. I was advised I am 290+ GB over my quota for 5GB I realize my Clipchamp was saving to my personal OneDrive NOT my business OneDrive (where I have 5TB) Anyway, I opened a ticket with Microsoft and they confirmed my personal OneDrive has 1GB of data in it -- not 290+ Looks like my data vanished... Can you please contact me and help with resolution?
Onedrive LOSES my data!
So I spent time adding lots of entries to a stock management spreadsheet, saved it to my onedrive and made sure it said 'saved' at the top of the excel window. Opened the sheet again today to see that all of my changes are gone and I have effectively lost my stock because the absolute imbeciles at Microsoft can't code. How do I get my work back? When are microsoft going to sort their sloperating system out?
Inefficient OneDrive Synchronization Causes Windows Explorer Slowdowns
OneDrive has become a significant performance bottleneck in daily Windows usage. Its synchronization process frequently consumes excessive disk resources, directly impacting Windows Explorer performance and making file browsing noticeably slow, regardless of the desktop PC's hardware specifications. What is even more concerning is that this issue has persisted for years. Many users have reported the same problem, yet the recurring response is simply that the team is "aware of the issue." Despite these acknowledgments, there have been no meaningful improvements, no clear action plan, and little transparency regarding progress or future fixes. The lack of communication and visible progress creates the impression that the user experience is not receiving the attention it deserves. For a service as important and deeply integrated into the Windows ecosystem as OneDrive, users expect greater transparency, stronger commitment, and continuous improvements to performance and reliability. At this point, OneDrive is becoming less of a practical productivity solution and more of a source of frustration for many users. We hope Microsoft will give these concerns the priority they deserve and provide a clearer roadmap for improving both the performance and overall reliability of the service. --- Sincronização ineficiente do OneDrive causa lentidão no Windows Explorer O OneDrive tem se tornado um gargalo significativo no uso diário do Windows. A sincronização frequentemente consome recursos de disco de forma excessiva, afetando diretamente o desempenho do Windows Explorer e tornando a navegação de arquivos lenta, independentemente da configuração do computador utilizado. O mais preocupante é que essa situação persiste há anos. Muitos usuários relatam o mesmo problema e, apesar das respostas recorrentes de que a equipe está "ciente da situação", não percebemos melhorias concretas, um plano de ação claro ou atualizações transparentes sobre o andamento das correções. A falta de comunicação e de avanços visíveis passa a impressão de que a experiência do usuário não está recebendo a atenção necessária. Para um serviço tão importante e amplamente integrado ao ecossistema Windows, seria fundamental haver mais transparência, comprometimento e evolução contínua da plataforma. Atualmente, o OneDrive está deixando de ser uma solução prática para muitos usuários e se tornando uma fonte constante de frustração. Esperamos que a Microsoft trate essas questões com a prioridade que merecem e forneça um posicionamento mais claro sobre os planos futuros para melhorar o desempenho e a confiabilidade do serviço.
Getting rid of unwanted shares
Hello everyone. On my company computers there is a name listed under "People" and this individual has shared a file with me (by mistake I assume). Through a lot of digging I finally found out he is an attorney and it was paperwork from some case he had worked on. I don't know him and whatever the docs are have nothing to do with me. The secretary I talked to didn't seem to care and said, "I don't believe it's confidential. Just ignore it." I don't want to ignore it! Every time I log on there it is. It's intrusive! And before you all say just hide it, No, There should be a way to not automatically accept unwanted shares.
Moving files out of unlinked, unsynced and disabled onedrive
I am out of storage space on my PC -Windows 11 and get reminders of that everyday. To help solve that problem I would like to move MyDocuments (a huge file) to Drive D. Here is the potential problem. I unlinked, unsynced and removed OneDrive in 2020, or so I thought. I still see the OneDrive symbol in Microsoft Explorer above the line from Drive C and other drives. Most of my files are accessible in Drive C, but not MyDocuments, Desktop, and some others. They can only be opened thru OneDrive. This always puzzled me, but since all my files are accessible to me, I haven't worried about it. Now I'm concerned that OneDrive still has its tentacles around some of my files. MyDocuments and Desktop are being updated, but my files in the cloud are seriously out of date. What does that tell me? If they are still tied to OneDrive somehow, does that complicate the removal of those files to Drive D?
Temp Files Flagged As Viruses By Norton - Windows 11
My Norton anti-virus software keeps quarantining temp files from my onedrive setup folder as containing viruses. This happens every few minutes. Any thoughts on what this might be from? All files seem to be synced and I am just doing normal browsing and Word processing.OneDrive for macOS documentation issue. DefaultFolder plist example is missing array wrapper
Hi everyone, The Microsoft Learn documentation for configuring the OneDrive sync app on macOS currently contains an incorrect plist example for the DefaultFolderLocation setting. Documentation page: https://learn.microsoft.com/en-us/sharepoint/deploy-and-configure-on-macos#defaultfolderlocation In the “DefaultFolderLocation” section, the current plist example shows the DefaultFolder key as a dictionary: <key>DefaultFolder</key> <dict> <key>Path</key> <string>(DefaultFolderPath)</string> <key>TenantId</key> <string>(TenantID)</string> </dict> This format does not work correctly when deployed as a managed preference/configuration profile. The setting starts working when the DefaultFolder dictionary is wrapped in an array, like this: <key>DefaultFolder</key> <array> <dict> <key>Path</key> <string>(DefaultFolderPath)</string> <key>TenantId</key> <string>(TenantID)</string> </dict> </array> Please update the Microsoft Learn documentation to include the array wrapper in the DefaultFolder plist example. The current Microsoft Learn example is confusing because administrators may deploy the documented plist exactly as shown, but the setting does not appear to work correctly until the array wrapper is added.
Problem with OneDrive-Docusign
Hello, I have been using Microsoft 365 Family with Word Online and OneDrive for a long time, and the "Request Signature" feature worked perfectly until recently. Now, every time I click Request Signature, I receive the following error: "We couldn't connect to the '{0}' catalog server for this add-in." I found your announcement about the retirement of the Legacy DocuSign for SharePoint integration, and I'm trying to determine whether this is the cause of the issue. My questions are: Is Microsoft 365 Family still supported for the Request Signature feature in Word Online? Do I need to migrate to Microsoft 365 Business to continue using this feature? If so, which Microsoft 365 Business plan do you recommend, and will my current DocuSign account continue to work after the migration? I have already cleared my browser cache, signed out and back in, and tested different browsers, but the issue persists. Thank you for your assistance.[Feature Request]: OneDrive CLI
$: man onedrive_rsync onedrive_rsync src_folder_path dst_folder_path src_folder_path: Can be a local path or a onedrive path dst_folder_path: Can be a local path or a onedrive path # Examples # Uploads all files which are present in the local and missing in the onedrive path $: onedrive_rsync path_to_local_folder path_to_ondrive_folder # Downloads all the files which are missing in the local path and persent in the onedrive path $: onedrive_rsync path_to_onedrive_folder path_to_local_folder # Syncs two folders on the onedrive path $: onedrive_rsync path_to_onedrive_folder_1 path_to_onedrive_folder_2 # Regex patterns should also be allowed $: onedrive_rsync path_to_local_folder/*.nef path_to_onedrive_path Hi All, It would be really nice to have an official OneDrive CLI that can be used via the terminal to allow for secure uploads/ downloads and syncing of either local folders to the OneDrive or syncing two OneDrive folders. My motivation for the above feature request is that I quite often upload/download quite big folders to/from OneDrive (many many GBs), and sometimes all I need is incremental changes. Keeping the browser open for the entire duration is cumbersome, and thus, it would be very nice to have a CLI, that can run in the background or can be automated via some script. This also enables a use case where I need to upload files from multiple devices to the same OneDrive folder. Hoping this would become a thing, as I would prefer as little browser interaction as possible, so the entire suite of CLI commands for path manipulations (creating, deleting and moving files and folders in OneDrive) would be very much appreciated. Thanks !
OneDrive Taking up space on C: even when nothing is being kept on device.
Recently got a new device and had all my files on the previous device synced to my OneDrive. The C drive has about 120 GB of my data (including OS) but when I check my Disk space, I only have 5GB remaining out of 256. However, OneDrive seems to be taking about 150 GB on the disk even though all the files have the cloud icons on it.OneDrive sync causes workflow inefficiencies and UX issues in Microsoft 365 and File Explorer
I would like to describe some workflow issues caused by the current integration between OneDrive, Windows, File Explorer, and Microsoft 365 apps. I understand that OneDrive is designed to synchronize files across devices, but in some scenarios the current behavior creates unnecessary delays, especially with slow internet connections or large synchronization queues. 1. Exported Microsoft 365 files are not immediately available in the selected OneDrive folder When exporting a Microsoft 365 file, for example exporting a Word, Excel, or PowerPoint document to PDF, the user can select a OneDrive-synced folder as the destination. However, the exported file is not always immediately visible or accessible in that folder through Windows File Explorer. From the user’s perspective, it seems that the file is first saved into a temporary or internal Microsoft 365/OneDrive staging location, then uploaded to OneDrive, and only later appears in the actual synced folder through the normal synchronization process. The issue is not that the file is never stored locally, but that it is not immediately available in the location explicitly selected by the user. This creates practical problems. After exporting a PDF, I may need to quickly locate it in File Explorer to copy it elsewhere, attach it, upload it to another platform, or use it in a web tool to merge it with other PDFs. However, even though I selected a OneDrive folder as the destination, the file may not be available there right away. A related issue is that Microsoft 365 or Windows may open the exported file through a browser or web link instead of opening the local file directly. This can trigger login prompts, open the web version of Office, and interrupt the expected desktop workflow. Expected behavior: When saving or exporting a file to a OneDrive-synced folder, the file should become immediately visible and accessible in the selected folder in File Explorer, while OneDrive continues uploading or syncing it in the background. If the user selected a local OneDrive path, Microsoft 365 should prioritize the local file workflow and avoid redirecting to the browser unless explicitly requested. 2. File duplication inside OneDrive should use both cloud-side copy and local optimization Another issue occurs when duplicating or copying a file that is already stored in OneDrive, especially within the same OneDrive account. Currently, the process may behave like a traditional local copy: the file is downloaded if needed, copied locally, and then uploaded again as a new file. This is inefficient when OneDrive already has the source file in the cloud and the operation is simply a copy within the same account. Ideally, OneDrive should combine two optimizations: Perform a cloud-side copy when possible, so the duplicated file appears quickly in OneDrive online and on other devices. Reuse the local cache when available, so the current device does not unnecessarily download and re-upload the same data. This would make copied files appear faster on other devices as online-only placeholders, ready to be downloaded later if the user opens them or marks them as available offline. The other device should not have to wait for the first computer to download, copy, re-upload, and then synchronize the change. Expected behavior: When copying or duplicating a OneDrive file within the same account, OneDrive should use a cloud-side copy whenever possible, while also reusing local data when available. The copied file should appear quickly across devices as an online-available item, without forcing a redundant download, local copy, upload, and synchronization cycle. 3. OneDrive does not dynamically prioritize files the user needs immediately A third issue appears when OneDrive has a large backlog of pending synchronization changes, especially after using another computer. In this situation, OneDrive seems to follow its own synchronization order, even if the user opens a specific folder or tries to access a specific file urgently. For example, if there are hundreds or thousands of pending changes, and I need one specific document, that file may remain unavailable until OneDrive reaches it in the queue. Even when I navigate directly to the folder or attempt to open the file, OneDrive does not seem to move that item to the top of the sync priority. Expected behavior: OneDrive should dynamically adjust synchronization priority based on user activity. If the user opens a folder, selects a file, or attempts to open a cloud-only item, that file and its immediate dependencies should be prioritized over the general sync queue. Summary of requested improvements I believe these issues could be improved with smarter local and cloud prioritization: Exported or saved files should become immediately visible in the OneDrive folder selected by the user. Microsoft 365 should avoid opening exported files through a browser when the local file workflow is expected. Copying files within the same OneDrive account should use cloud-side copy operations when possible. Local file data should be reused to avoid unnecessary download and upload cycles. Copied files should appear quickly on other devices as online-available placeholders. OneDrive should prioritize files and folders the user is actively trying to access. Is this behavior expected, or are there settings to make OneDrive prioritize local file availability, cloud-side copy operations, and currently accessed files more intelligently?Storage full but only 1% used
I am not an IT high knowledge. Can use programs but don't always understand how tings work. I have onedrive with 1TB storage. I am wanting to use the account for backup of my files on laptop. When I look at Manage my storage it says 1% in use but when I try to place folders/files onto onedrive it says not enough space. I cannot understand this. I've tried emptying the recycling bin but cannot seem to be able to delete anything - either in one go or individual files. Instructions say "Delete in Navigation Bar" but not on my screen! Can anyone help me please?Problem with Docusign inn
Hello, I have been using Microsoft 365 Family with Word Online and OneDrive for a long time, and the "Request Signature" feature worked perfectly until the last three months. Now, every time I click Request Signature, I receive the following error: "We couldn't connect to the ‘{0}’ catalog server for this add-in." I found your announcement about the retirement of the Legacy DocuSign for SharePoint integration, and I'm trying to determine whether this is the cause of the issue. My questions are: Is Microsoft 365 Family still supported for the Request Signature feature in Word Online? Do I need to migrate to Microsoft 365 Business to continue using this feature? If so, which Microsoft 365 Business plan do you recommend, and will my current DocuSign account continue to work after the migration? I have already cleared my browser cache, signed out and back in, and tested different browsers, but the issue persists. Thank you for your assistance.Please help, OneDrive sync and missing/deleted work files
I have OneDrive installed on both my PC and laptop because I use OneNote sometimes. The other day while I was on my PC, OneDrive randomly decided to sync my laptop and PC, I think, and all my files from my laptop were on my PC. This is a big problem because my PC is for personal use and laptop for work. Then I deleted some files thinking they were still on my laptop anyways. But today when I opened my laptop, all of my work files were gone. My desktop was just my PC desktop. I need help because the work files were really really important and I'm freaking out. Why would OneDrive do this? They are separate, I don't want them synced. Please help. Can I recover them?onedrive sync issues
Hi We use OneDrive for Business and need a solution for sharing files and folders among a team while maintaining proper access permissions. Currently, each team member's Desktop and Documents folders are synced with their own personal OneDrive for Business account. In addition, we have a separate common OneDrive account that has been added to all team members' PCs, and all team members have Owner permissions on that account. When a user creates a folder or saves a file in the shared OneDrive location, it is actually being created under the common OneDrive account, not in the user's personal OneDrive. While this allows everyone to access the same files, we frequently experience synchronization conflicts and sync issues between users. What is the Microsoft-recommended approach for this type of collaboration? Is using a common OneDrive account with multiple owners a supported best practice, or should we instead use a SharePoint document library (or another Microsoft 365 solution) for shared team files, permissions, and reliable synchronization? Thanks
Recent Blogs
- 2 MIN READGet ready for the July 2026 OneDrive Customer Office Hours! This session creates space for open conversation around the latest updates and how they support the way you use your files every day. In th...Jul 07, 2026
- OneDrive on macOS is getting a major update to how it syncs! The Native Sync Engine is rolling out to Insiders today with version 26.098. It's up to 2x faster on initial sync and on-disk state change...Jun 10, 2026
