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Critical Edge Sync issue after Win11Pro reinstall – incomplete rehydration
A - ENGLISH VERSION Critical Edge Sync issue after Windows 11 Pro reinstall – incomplete rehydration, Device Info = 5, modules stuck Hello, I am experiencing a major issue with Microsoft Edge synchronization after a full reinstall of Windows 11 Pro. Despite multiple reinstalls, several days of waiting, and all possible local troubleshooting steps, Edge Sync remains incomplete, and none of my historical data is rehydrated. Below is the full context, timeline, symptoms, technical observations, and questions. 1) Full chronological context 1.1 – Full PC reset Clean Windows 11 Pro reinstall Sign‑in with Microsoft personal account Windows Insider Program activated (Beta channel) 1.2 – Edge Beta installed automatically Edge Beta was installed automatically without warning. I suspected it might be the cause of the incomplete sync. 1.3 – Leaving the Insider Program I left Insider only to try restoring full Edge synchronization. 1.4 – New Windows 11 Pro 25H2v2 reinstall Clean install Edge Stable installed Sync enabled Several days of waiting 1.5 – Result: sync still incomplete Even on Edge Stable, historical data never returns. 2) Symptoms 2.1 – Missing data No previous tab groups restored Incomplete history “Other devices” sessions missing Passwords visible in settings but not rehydrated No data from my previous Windows 11 PC 2.2 – Sync modules stuck In edge://sync-internals: Saved Tab Group: frozen for days Passwords: “Running” but no data rehydrated Sessions: incomplete Typed URLs / History: partial 2.3 – Device Info = 5 The cloud still lists 5 devices, including my previous Windows 11 installation. This indicates that historical data should be available. 2.4 – Last Synced active Sync is active, but missing data is never returned. 3) Technical diagnosis Everything points to a “consistent but incomplete” cloud profile state: Client sync works Server reports sync as healthy Historical data is never rehydrated Critical modules remain stuck Issue reproduces across multiple devices (Win10, Win11) This suggests a server‑side Edge Sync profile corruption, or a metadata divergence after: Insider → Stable channel change Windows reinstall Local profile deletion Edge Beta auto‑installation Microsoft account reconnection 4) Key question: Is Edge Beta limited in synchronization? I would like an official clarification: → Does Edge Beta restrict any sync modules? → Are Saved Tab Group, Sessions, or Passwords limited in Edge Beta? → Are there backend differences between Edge Stable and Edge Beta? If Edge Beta is not the cause, I will gladly re‑enable my Insider profile. I left Insider only to attempt restoring full sync. 5) Request I kindly request: → A backend analysis of my Edge Sync profile, to check: metadata integrity module states device list consistency possible corruption ability to rehydrate historical data I can provide: sync‑internals screenshots logs additional details multi‑device testing Thank you very much for your help. B - VERSION FRANÇAISE Problème critique de synchronisation Edge après réinstallation Windows 11 Pro – réhydratation incomplète, Device Info = 5, modules bloqués Bonjour, Je rencontre un problème majeur avec la synchronisation Microsoft Edge, apparu après une réinitialisation complète de mon PC Windows 11 Pro. Malgré plusieurs réinstallations, plusieurs jours d’attente, et toutes les procédures locales possibles, la synchronisation reste incomplète, et mes données antérieures ne sont jamais réhydratées. Je détaille ci‑dessous l’ensemble du contexte, les étapes, les symptômes, les observations techniques et les questions. 1) Contexte chronologique complet 1.1 – Réinitialisation complète du PC Réinstallation Windows 11 Pro “vierge” Connexion au compte Microsoft personnel Activation du programme Windows Insider (canal Bêta) 1.2 – Edge Bêta installé automatiquement Sans avertissement ni information, Edge Bêta a été installé automatiquement sur mon système Insider. Pensant que Edge Bêta pouvait être la cause d’une synchronisation incomplète, j’ai tenté de revenir à Edge Stable. 1.3 – Sortie du programme Insider J’ai quitté le programme Insider uniquement pour tenter de retrouver une synchronisation Edge stable et complète. 1.4 – Nouvelle réinstallation Windows 11 Pro 25H2v2 Installation propre Edge Stable installé automatiquement Synchronisation activée Plusieurs jours d’attente pour réhydratation 1.5 – Résultat : synchronisation toujours incomplète Même après retour à Edge Stable, les données antérieures ne reviennent pas. 2) Symptômes observés 2.1 – Données manquantes Aucun groupe d’onglets antérieur n’est restauré Historique incomplet Sessions “Autres appareils” très partielles Mots de passe visibles dans les paramètres mais non réhydratés dans l’interface Données provenant de mon ancien PC Windows 11 absentes 2.2 – Modules Edge Sync bloqués Dans edge://sync-internals : Saved Tab Group : valeur figée depuis plusieurs jours Passwords : module “Running” mais aucune donnée réhydratée Sessions : incomplètes Typed URLs / History : partiels 2.3 – Device Info = 5 Le cloud conserve encore les identifiants de 5 appareils : PC Windows 10 Smartphone PC Windows 11 actuel PC Windows 11 avant réinstallation PC Windows 11 Insider (Edge Bêta) Cela prouve que les données de l’ancien appareil devraient être disponibles, mais ne sont pas renvoyées au client. 2.4 – Last Synced actif La synchronisation est active, mais ne renvoie pas les données manquantes. 3) Diagnostic technique Tout indique un état “cohérent mais incomplet” du profil cloud Edge : Le client synchronise correctement Le serveur considère la synchronisation comme valide Mais les données historiques ne sont jamais renvoyées Les modules critiques (Saved Tab Group, Passwords, Sessions) restent bloqués Le problème est identique sur plusieurs appareils (Win10, Win11) Cela suggère une corruption du profil Edge Sync côté serveur, ou une divergence entre métadonnées locales et cloud après : changement de canal (Insider → Stable) réinstallation Windows suppression du profil local Edge Bêta imposé réactivation du compte Microsoft 4) Question cruciale : Edge Bêta est‑il bridé dans la synchronisation ? 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Subject: Edge Sync Persistent Failure: "Our services aren't available" on syncreset page and Sync Engine stuck on "Initializing" Hi everyone, I’m seeking urgent help regarding a persistent Microsoft Edge sync issue that has lasted for several days across 5 different devices (4 Windows PCs and 1 iOS device). The Symptoms: Sync Engine Deadlock: On all my Windows devices, the edge://sync-internals page shows the Transport State as "Initializing" or "Backed off". The Total Entries often drop to 0, or it shows Network error (ERR_CONNECTION_CLOSED). Server-Side Lockdown: I am unable to access the Edge sync reset page (https://edge.microsoft.com/syncreset) from ANY browser or ANY network environment (including mobile data and different VPN nodes). It consistently returns: "Our services aren't available. We're working to restore all services as soon as possible. Please check back soon." Question: Since the syncreset page is unavailable globally for my account, it seems to be a back-end identity/gateway issue rather than a local client error. Has anyone else encountered this "Services aren't available" error on the reset page recently? Is there a way to force a server-side sync container refresh when the official reset tool is down?177Views0likes3CommentsBookmarks are being forced into the active Tab Group (New behavior)
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