Forum Discussion
Edge Sync Persistent Failure
Subject: Edge Sync Persistent Failure: "Our services aren't available" on syncreset page and Sync Engine stuck on "Initializing"
Hi everyone,
I’m seeking urgent help regarding a persistent Microsoft Edge sync issue that has lasted for several days across 5 different devices (4 Windows PCs and 1 iOS device).
The Symptoms:
Sync Engine Deadlock: On all my Windows devices, the edge://sync-internals page shows the Transport State as "Initializing" or "Backed off". The Total Entries often drop to 0, or it shows Network error (ERR_CONNECTION_CLOSED).
Server-Side Lockdown: I am unable to access the Edge sync reset page (https://edge.microsoft.com/syncreset) from ANY browser or ANY network environment (including mobile data and different VPN nodes). It consistently returns: "Our services aren't available. We're working to restore all services as soon as possible. Please check back soon."
Question:
Since the syncreset page is unavailable globally for my account, it seems to be a back-end identity/gateway issue rather than a local client error. Has anyone else encountered this "Services aren't available" error on the reset page recently? Is there a way to force a server-side sync container refresh when the official reset tool is down?
5 Replies
Hi,
Guess what. Issue returned. Second time this year. Tried deleting profile, recreating, and also on a new VM with Windows the issue appears after logging in in Edge.
Affects all Edge profiles on all Windows/MSA accounts on 4 computers. Does not seem to be a local issue.
Copilot suggests that could be related to something server side with no available option on my client side.
Could really use some help.Hi,
Guess what. It's happening again. Second time this year. This is really frustrating. Profile sync stays in setting up sync forever. Affects all profiles on all Windows accounts of 4 different computers.
Need help please.I seem to have the same issue.
Several computers with the same account with Edge profile sync stalled in "setting up sync" and Commin soon. Copilot keeps saying this should be a server side issue related to corrupted MSA sync container...
Shure could use some help:
Don't know if someone did anything, but the problem resolved after a couple of days. It now seems ok. All my computers and all Windows user accounts and Edge profiles have recovered full sync :)
Logging out and then logging in again can restore normal operation, but the problem persists after restarting the browser.
