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Microsoft SharePoint Blog
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Introducing FAQ web part in SharePoint powered by Microsoft 365 Copilot

TinaChen's avatar
TinaChen
Icon for Microsoft rankMicrosoft
Jun 12, 2025

Create Effortless FAQs with a new AI-powered web part in SharePoint

We’re excited to introduce the new FAQ web part- a faster, smarter way to build and manage FAQs in SharePoint with the power of Microsoft 365 Copilot.

SharePoint pages & news are trusted hubs for enterprise knowledge-and now, we’re enabling content owners to quickly generate clear, structured FAQs using Copilot. Authors can now easily generate quality FAQs directly from documents, meeting transcripts, or other high-value content. And to ensure clarity and accuracy-authors can refine, reorder and validate questions & answers before publishing.

Let’s take a closer look at how this new experience simplifies and enhances FAQ creation in SharePoint.

AI-Assisted FAQ Creation with Grounded Context

Easily add the FAQ web part to any SharePoint page and get started in just a few steps. Upload grounding files—like Word, PowerPoint, PDF, Loop, or Meeting—then select a purpose (Event, Policy, Product, or Other) and optionally provide a description to guide the AI. Copilot uses domain-augmented instructions with industry expertise and best practices to generate accurate and relevant FAQ content tailored to your needs.

Effortless FAQ setup—choose from domain-augmented FAQ types for events, products, and policies.

 

Here’s how you can take advantage of each FAQ type:

Event - For example: Event details, schedules, and logistics

  • Summarize event details for upcoming conferences, trainings, or company-wide meetings.
  • Provide schedules, speaker bios, session overviews, and logistics information for attendees.
  • Address common attendee questions ahead of the event to reduce repetitive inquiries.

Product - For example: Product announcements, feature updates, and user guides

  • Create product launch FAQs directly from briefing decks, release notes, or technical documentation.
  • Support internal sales enablement or customer-facing portals with up-to-date product information.
  • Build feature guides and troubleshooting FAQs to improve user adoption and reduce support tickets.

Policy - For example: HR, IT, compliance, and standard operating policies

  • Generate HR policy FAQs for topics like leave, benefits, onboarding, and hybrid work.
  • Build IT self-service FAQs to guide employees on software setup, security protocols, and device troubleshooting.
  • Document compliance procedures, corporate policies, and operational guidelines to ensure consistency.

Guided Builder with Human-in-the-Loop Control

The built-in three-step builder—Category → Question → Answer—keeps you in control. You can review and refine content, go back and re-generate as needed, or make direct edits on the page using Copilot in the Rich Text Editor. You can also add new questions manually, and Copilot will generate contextual answers to match.

3-step FAQ builder experience (Category → Question → Answer)

Easy to Share & Provide Feedback

Once published, your FAQ is ready to share via email with one click. Every interaction makes us smarter—use the built-in feedback tool (👍/👎 and add your comments) to help us improve Copilot's responses and elevate the experience.

Give us feedback

 

The features and capabilities mentioned in this blog post are demonstrated in the following video with Tina Chen (Microsoft) and Vesa Juvonen (Microsoft).

Frequently asked questions

What are the Copilot license requirements for this feature?

License requirement depends on the role a specific user has. Rules are as follows:

  • Viewers: No Copilot license required.
  • Creators & Editors: A Microsoft 365 Copilot license is required to create and edit FAQ web part. If license is missing, web part is not shown in the web part picker.

When will the FAQ web part be available?

Public Preview (Worldwide, GCC): Rollout begins late June 2025 and completes by end of July 2025.

This message is associated with Microsoft 365 Roadmap ID 482198.

How do I add a FAQ web part to my page?

Please see our step-by-step guide for further details - Use a FAQ web part in SharePoint.

What is next for the FAQ web part?

We continue innovating on the AI powered portals area also in future. Specifically on the FAQ web part, you can expect following new features in the short term roadmap.

  • Support for Flexible Sections
  • Use viewer feedback to improve FAQ relevance

 

 

Thank you for exploring the new FAQ web part. We look forward to seeing how you use it to create impactful content. Share your experiences, feedback, or questions in the comments—we’re here to support you every step of the way.

Updated Jun 12, 2025
Version 2.0
content collaboration
content services
copilot
employee engagement
intelligent intranet
sharepoint

10 Comments

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  • HongBu's avatar
    HongBu
    Icon for Microsoft rankMicrosoft
    Jun 20, 2025

    Tina and team, great work and nice user experience demonstration!

    May I ask what will be the main differentiation of the sharepoint FAQ and sharepint agent? 

  • cc303's avatar
    cc303
    Copper Contributor
    Jun 16, 2025

    Hi - when will SharePoint pages be available to use as a source for this new FAQ web part? And is there work going on to normalise being able to select and use specific pages as sources for Copilot in general, rather than the everything 'site' option that seems to be the only option right now if you have a page focussed website? Thanks

    • TinaChen's avatar
      TinaChen
      Icon for Microsoft rankMicrosoft
      Jun 17, 2025

      Hi there,
      Thank you for the suggestion! Enabling SharePoint pages to be used as a grounding source is already on our roadmap for the next version of the FAQ web part. Stay tuned for updates:)

  • grant_jenkins's avatar
    grant_jenkins
    Steel Contributor
    Jun 13, 2025

    Thinking overnight - I've got a couple more pieces of feedback/suggestions:

    • Another (big) enhancement to the current FAQ would be to have a manual mode (non-Copilot) where the user would just manually add the Categories, Questions, and Answers without using Copilot. This mode would be available to anyone (with or without a Copilot license). You have this capability already as you can delete, edit and create Categories, Questions and Answers. This would also provide consistency where all FAQs look the same (no need to introduce a completely new FAQ webpart in future). This would also add a lot of inclusivity for our users. There are already too many features that are only available to users with Copilot licenses. If this webpart was available to everyone (just not with the copilot experience for everyone) then that would be a massive win for your customers.
    • Also, the ability to not have Categories - just Questions and Answers. Especially if you just have a few questions. It wouldn't make much sense to have a Category if you only had 5 questions for example. I'd imagine we would only have a few questions in a lot of our FAQs.
    • TinaChen's avatar
      TinaChen
      Icon for Microsoft rankMicrosoft
      Jun 17, 2025

      Hi there,
      Thank you for the feedback and suggestion! We completely understand the need for a simpler FAQ experience, especially when only a few questions are involved. The ability to skip the Category field and just display Questions and Answers is already on our roadmap. Stay tuned for future updates!

      • grant_jenkins's avatar
        grant_jenkins
        Steel Contributor
        Jun 25, 2025

        Hi TinaChen​, Thanks for your response. Is there anything on the roadmap for the other point around making the FAQ available to everyone (for inclusivity) and only making the Copilot features available to those users that have a Copilot license? So, anyone can add FAQs, but only users with a Copilot license can use Copilot related features.

  • Stefan_Schwarz_FFM's avatar
    Stefan_Schwarz_FFM
    Copper Contributor
    Jun 13, 2025

    Well done. Great Job.
    Question from a Partner (Campana Schott - Germany).

    When checking our Tenant I am not able to find this cool new Feature.
    Also on an CDX-Demo-Tenant (North America - created today) this cool Feature is not available.

    Okay … I see … „Preview“ … but when will it be available for us (Germany and Demo-Tenant)?

    Is there a clear easy way … maybe with Powershell to check the state of both Tenants and compare it to a Version with the FAQ AI Webpart Feature?

    Or can the Solution grabed … maybe GitHub?

    With best regards and thank you.

    Cheers … Stefan.

  • grant_jenkins's avatar
    grant_jenkins
    Steel Contributor
    Jun 13, 2025

    Looks amazing - definitely exceeded expectations - well done team. This is one of the best new (production ready) features with a well-thought-out design I've seen for a long time. Keen to have a play and see it in action :)

    I also love that non-Copilot licensed users are still able to consume the webpart (kudos to you). Really hoping Microsoft keeps this model for more (all) of your new features that are getting rolled out. I'm sure you're seeing a lot of your customers mention this when most features require an additional license or PAYG to use.

    Just a few questions/feedback:

    • Will you make this available on Microsoft Developer tenants without the requirement for a Copilot License (to add and configure the webpart) so we can perform testing before it becomes available within our Production tenant? If not, then we're having to purchase multiple Copilot licenses (one for Development/Testing, and one for Production) for each person, which becomes very costly.
    • Will it include Target Audience options like most of the other webparts?
    • Will it be configurable for Multilingual? We have many Multilingual sites across our business and ideally want our French pages (as an example) to be fully displayed in French, English in English, etc. We're seeing this issue/limitation with the new SharePoint Dashboards where it's mostly hardcoded to English (apart from a few Titles) without the ability to have translations to other languages.
    • Will you provide the ability for your customers to define their own Purposes for Domain Augmented instructions, or just what you provide us?
    • Can you add hyperlinks and images in the answers, or just enhanced text?
    • I understand why you made them all collapsed by default, but it would be nice to have the option to have them expanded by default if we want to, especially if there are only a few questions. Also, I'm not sure if rating a question based on how many times it was expanded is right - I'd assume the first question would get expanded more times than any just because it's the first one. Promoting and using likes/rating system would make more sense rather than only having a collapsed option to track expands.
    • The addition of a Search box (optional via the webpart properties) at the top of the webpart (just below the Title) that searches the FAQs would be a nice addition - especially if you have a lot of categories and/or questions. And yes, people still use old school search :p

     

    Again, I just wanted to say a massive kudos to the team. Perfect UX and overall design, loving your thought processes, and some great new features that you mentioned are in the pipeline.

    • TinaChen's avatar
      TinaChen
      Icon for Microsoft rankMicrosoft
      Jun 25, 2025

      Hi grant_jenkins​,

      Thank you so much for the thoughtful and enthusiastic feedback — we truly appreciate your kind words and are thrilled to hear the feature exceeded your expectations! 🎉Your feedback helps us shape the future of our experiences, and I’d love to address your questions and suggestions below:

      Q: Will this be available on Microsoft Developer tenants without requiring a Copilot license?

      A: At this time, creating and configuring the FAQ web part still requires an active Microsoft 365 Copilot license. However, viewing FAQ content is available to all users.

      Q: Will it include Target Audience options like other web parts?

      A: Not yet, we’re evaluating how to bring audience targeting into the experience in a future update.

      Q: Will it support multilingual content?

      A: If your grounding sources are authored in other languages (e.g., French, Spanish), the FAQ content will reflect that language. The experience is not hardcoded to English.

      Q: Can customers define their own Domain Augmented Instructions?

      A: Great question! Currently, only default instructions created by our team are supported. However, we’re very interested in learning about your specific use cases. If you have custom instructions in mind, feel free to share them with us at tinachen@microsoft.com — we’d love to explore this further.

      Q: Can answers include hyperlinks and images?

      A: Hyperlinks are already supported today. We’re actively working on enabling image support for authors — stay tuned!

      Q: Can we choose to expand FAQs by default? And how are ratings tracked?

      A: We appreciate this feedback. Currently, FAQs are collapsed by default, and engagement is tracked via expand actions. We agree that offering more flexibility — like default expansion or a like/rating system — would improve usability, especially for shorter lists. This is under consideration for our roadmap.

      Q: Can we add a search box to the FAQ web part?

      A: Understood — this is a great suggestion, especially for large FAQ sets. We’re exploring options to make search/ask SharePoint agent more accessible.

       

      Thanks again for your detailed feedback — it’s incredibly helpful as we continue to evolve the experience. Please keep the ideas coming, and don’t hesitate to reach out if you’d like to participate in future previews or share more use cases.

       

      Warm regards, 

      Tina