Blog Post
Introducing FAQ web part in SharePoint powered by Microsoft 365 Copilot
Looks amazing - definitely exceeded expectations - well done team. This is one of the best new (production ready) features with a well-thought-out design I've seen for a long time. Keen to have a play and see it in action :)
I also love that non-Copilot licensed users are still able to consume the webpart (kudos to you). Really hoping Microsoft keeps this model for more (all) of your new features that are getting rolled out. I'm sure you're seeing a lot of your customers mention this when most features require an additional license or PAYG to use.
Just a few questions/feedback:
- Will you make this available on Microsoft Developer tenants without the requirement for a Copilot License (to add and configure the webpart) so we can perform testing before it becomes available within our Production tenant? If not, then we're having to purchase multiple Copilot licenses (one for Development/Testing, and one for Production) for each person, which becomes very costly.
- Will it include Target Audience options like most of the other webparts?
- Will it be configurable for Multilingual? We have many Multilingual sites across our business and ideally want our French pages (as an example) to be fully displayed in French, English in English, etc. We're seeing this issue/limitation with the new SharePoint Dashboards where it's mostly hardcoded to English (apart from a few Titles) without the ability to have translations to other languages.
- Will you provide the ability for your customers to define their own Purposes for Domain Augmented instructions, or just what you provide us?
- Can you add hyperlinks and images in the answers, or just enhanced text?
- I understand why you made them all collapsed by default, but it would be nice to have the option to have them expanded by default if we want to, especially if there are only a few questions. Also, I'm not sure if rating a question based on how many times it was expanded is right - I'd assume the first question would get expanded more times than any just because it's the first one. Promoting and using likes/rating system would make more sense rather than only having a collapsed option to track expands.
- The addition of a Search box (optional via the webpart properties) at the top of the webpart (just below the Title) that searches the FAQs would be a nice addition - especially if you have a lot of categories and/or questions. And yes, people still use old school search :p
Again, I just wanted to say a massive kudos to the team. Perfect UX and overall design, loving your thought processes, and some great new features that you mentioned are in the pipeline.
- TinaChenJun 25, 2025
Microsoft
Hi grant_jenkins,
Thank you so much for the thoughtful and enthusiastic feedback — we truly appreciate your kind words and are thrilled to hear the feature exceeded your expectations! 🎉Your feedback helps us shape the future of our experiences, and I’d love to address your questions and suggestions below:
Q: Will this be available on Microsoft Developer tenants without requiring a Copilot license?
A: At this time, creating and configuring the FAQ web part still requires an active Microsoft 365 Copilot license. However, viewing FAQ content is available to all users.
Q: Will it include Target Audience options like other web parts?
A: Not yet, we’re evaluating how to bring audience targeting into the experience in a future update.
Q: Will it support multilingual content?
A: If your grounding sources are authored in other languages (e.g., French, Spanish), the FAQ content will reflect that language. The experience is not hardcoded to English.
Q: Can customers define their own Domain Augmented Instructions?
A: Great question! Currently, only default instructions created by our team are supported. However, we’re very interested in learning about your specific use cases. If you have custom instructions in mind, feel free to share them with us at tinachen@microsoft.com — we’d love to explore this further.
Q: Can answers include hyperlinks and images?
A: Hyperlinks are already supported today. We’re actively working on enabling image support for authors — stay tuned!
Q: Can we choose to expand FAQs by default? And how are ratings tracked?
A: We appreciate this feedback. Currently, FAQs are collapsed by default, and engagement is tracked via expand actions. We agree that offering more flexibility — like default expansion or a like/rating system — would improve usability, especially for shorter lists. This is under consideration for our roadmap.
Q: Can we add a search box to the FAQ web part?
A: Understood — this is a great suggestion, especially for large FAQ sets. We’re exploring options to make search/ask SharePoint agent more accessible.
Thanks again for your detailed feedback — it’s incredibly helpful as we continue to evolve the experience. Please keep the ideas coming, and don’t hesitate to reach out if you’d like to participate in future previews or share more use cases.
Warm regards,
Tina
- grant_jenkinsJun 25, 2025Iron Contributor
Hi TinaChen, just wondering if you had any answers, feedback, etc. on the points in my post?