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Microsoft SharePoint Blog
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Introducing FAQ web part in SharePoint powered by Microsoft 365 Copilot

TinaChen's avatar
TinaChen
Icon for Microsoft rankMicrosoft
Jun 12, 2025

Create Effortless FAQs with a new AI-powered web part in SharePoint

We’re excited to introduce the new FAQ web part- a faster, smarter way to build and manage FAQs in SharePoint with the power of Microsoft 365 Copilot. SharePoint pages & news are trusted hubs for e...
Updated Jun 12, 2025
Version 2.0
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grant_jenkins's avatar
grant_jenkins
Iron Contributor
Jun 13, 2025

Thinking overnight - I've got a couple more pieces of feedback/suggestions:

  • Another (big) enhancement to the current FAQ would be to have a manual mode (non-Copilot) where the user would just manually add the Categories, Questions, and Answers without using Copilot. This mode would be available to anyone (with or without a Copilot license). You have this capability already as you can delete, edit and create Categories, Questions and Answers. This would also provide consistency where all FAQs look the same (no need to introduce a completely new FAQ webpart in future). This would also add a lot of inclusivity for our users. There are already too many features that are only available to users with Copilot licenses. If this webpart was available to everyone (just not with the copilot experience for everyone) then that would be a massive win for your customers.
  • Also, the ability to not have Categories - just Questions and Answers. Especially if you just have a few questions. It wouldn't make much sense to have a Category if you only had 5 questions for example. I'd imagine we would only have a few questions in a lot of our FAQs.
TinaChen's avatar
TinaChen
Icon for Microsoft rankMicrosoft
Jun 17, 2025

Hi there,
Thank you for the feedback and suggestion! We completely understand the need for a simpler FAQ experience, especially when only a few questions are involved. The ability to skip the Category field and just display Questions and Answers is already on our roadmap. Stay tuned for future updates!

  • grant_jenkins's avatar
    grant_jenkins
    Iron Contributor
    Jul 20, 2025

    Hi TinaChen​​, just another follow-up: Is there anything on the roadmap for the other point around making the FAQ available to everyone (for inclusivity) and only making the Copilot features available to those users that have a Copilot license? So, anyone can add FAQs, but only users with a Copilot license can use Copilot related features. I don't see this as too much of an ask from Microsoft - you've got some very clever people that I'm sure could make this happen easily, which would provide a massive benefit for your customers.

    Even though this webpart hasn't hit our tenant yet, we've already had a few of our users ask about it and it's not great telling them that they can't add and configure the webpart themselves since they don't have a Copilot license. We're starting to see too many Copilot-only features rolling out, which is creating a division with our users.

  • grant_jenkins's avatar
    grant_jenkins
    Iron Contributor
    Jun 25, 2025

    Hi TinaChen​, Thanks for your response. Is there anything on the roadmap for the other point around making the FAQ available to everyone (for inclusivity) and only making the Copilot features available to those users that have a Copilot license? So, anyone can add FAQs, but only users with a Copilot license can use Copilot related features.

    • grant_jenkins's avatar
      grant_jenkins
      Iron Contributor
      Jul 20, 2025

      Removed - see reply to Tina above.