Teams Events Hosting Assistance (TEHA): Expert Guidance for Business-Critical Teams Events
Hosting a CEO Town Hall, CIO broadcast, company-wide announcement, webinar, or large-scale virtual event or a large meeting? TEHA provides direct access to Microsoft event specialists who help customers plan, prepare, deliver, monitor and optimize business-critical Teams events. From planning and technical readiness to live event monitoring and post-event analysis, TEHA works alongside your organization throughout the entire event lifecycle. How TEHA Can Help Event Planning and Readiness Event scoping and guidance Town Hall, Webinar, and Meeting selection Technical readiness assessments Network readiness reviews Microsoft eCDN guidance and validation Training and Rehearsals Producer and presenter training Moderator guidance Dry runs and event rehearsals Event production best practices Live Event Support Real-time event monitoring Operational guidance during the event Support for Town Halls, Webinars, and Meetings Assistance for executive broadcasts and large-scale events Post-Event Analysis Event summary reports Attendance and engagement insights Recording and playback guidance Quality and network observations Log analysis and issue investigation Recommendations for future events Who Typically Uses TEHA? Organizations frequently engage TEHA for: CEO and CIO Town Halls Leadership broadcasts Global employee communications High-visibility webinars Product launches and Critical meetings Company-wide announcements Business-critical virtual events How to Engage TEHA Customers with eligible Premier or Unified Support agreements can request assistance through the Microsoft Engage Centre: Teams Events Hosting Assistance Request Portal If the Engage Centre option is unavailable, contact your Customer Success Account Manager (CSAM) and request TEHA support for your upcoming event. For highly visible events, we recommend engaging early to maximize readiness and planning opportunities. Deliver your next Teams event with confidence.Oracle Eloqua integration for Teams webinars
Would like to see Microsoft add or support an integration with Oracle Eloqua for Teams Webinars, as our Marketing team needs this integration in order to fully migrate to Microsoft Teams for our customer facing events. They continue to use an antiquated (competitor) platform because it does have the Eloqua integration.
Teams Webinars: Org name vs brand name – how are people handling this?
Has anyone else hit this with Teams webinars? Microsoft recently changed how webinar emails are sent, and the sender name now seems to come from the tenant Organisation Name. You can change that in M365 admin, but that’s where the problem starts. In a lot of companies, the organisation name is a legal/billing entity, not the public-facing brand. Example: Legal / tenant name: FedEx Corporate Services, Inc. Brand: FedEx Teams webinar emails now go out showing the legal entity, which isn’t great for external, customer-facing events. Changing the org name just to fix webinar emails can have knock-on effects for billing, contracts, and governance. As far as I can see: No way to set a brand-specific sender name No per-webinar or per-mailbox sender identity Org name is global and used across multiple services The only real workaround seems to be not using Teams-generated emails at all, and sending custom emails via Power Automate / Graph / a marketing platform, while still using Teams for the actual event. Curious how others are dealing with this: Are you just living with it? Changing the org name with legal sign-off? Or bypassing Teams emails completely? Feels like a gap for larger, multi-brand orgs.
Participant (people) pop out window for Team's Events (meeting, webinar, townhall).
It would be so helpful if you can change Team events (meeting, webinar, townhall) to allow the participant list to pop out and away from the main window. There is no way to see who's entering the event & move certain people into a breakout room. Unless you use the notifications that appears as a pop up in the top middle of the window for people joining the room, but that can cause a huge problem if they are joining the room unmuted. When doing an event that allows people to join late, and they may not know or haven't learned how to mute or turn off their camera, it can be very disrupting. It would be greatly appreciated if we could move the participant list around, so we have easy access to both the breakout room tab as well as the main room participation list. This way you would be able to see if co-organizers are in the breakout room since they don't appear on the breakout room list and you would be able to allow attendees to join and make sure you have the capability to mute them. (It would also be appreciated if you could add turn off camera since you already have the ability to mute people).Assistance on Microsoft Townhalls, Live events and Webinars
Dear All, We hope you're enjoying our new Teams Town Halls! To further support your event experience, we’re excited to introduce the Microsoft Live Event Assistance Program (LEAP)—a complimentary service designed to help you seamlessly plan and execute your events (New Teams Townhalls, Live events, Webinars) What Does LEAP Offer? This free program connects you with Microsoft event experts who can assist with: Training and demos Configuration support Assistance before, during, and after your Town Halls, webinars, or live events Whether you're transitioning from Teams Live Events to Town Halls or planning future events, our team is here to guide you every step of the way. How to Access Free Support To receive assistance for your Microsoft events, simply log a support case with our experts. Please bookmark or update the following links to submit your request: Microsoft events assist portal (LEAP) Microsoft free support for your events (LEAP) Important Notes for First-Time Users Profile Creation: On your first visit, you may be prompted to create a profile. If redirected to a form that doesn’t mention LEAP, simply revisit Live Event Assist after profile creation. When submitting your support request, please follow these guidelines: Product Family: Cloud and Online Services Product: Live Events Assistance Program (LEAP) Support Type: Professional No Charge Issue Description: Title: Live Events Assistance Request Event Date and Duration Event Location Note: Use your work contact details (corporate email). Personal accounts such as Outlook or Gmail are not supported. If you're an event attendee, please contact your event host for assistance. Additionally, our team can assist with Microsoft eCDN-related queries. Learn More To explore the full benefits of the LEAP program, visit: Microsoft Virtual Event Guidance We look forward to helping you make your events a success!
Teams Premium Webinars: Multiple 'Webinar Reminders'
Is it possible to create multiple 'webinar reminder' emails such that we can issue reminders to delegates 1 week, 1 day and 1 hour before a Teams Premium Webinar is due to start? The stack of email templates only shows one option for 'Webinar reminder' so we are looking to add more. In the event that this isn't possible natively within Teams Premium, are there alternative ways of achieving this? I wasn't able to find an option that might work in Power Automate for example...New Webinar Management Experience not yet available in Public Preview
Hi All In this Tech Community post, it was indicated that the new Teams Webinar management experience will be available on public preview from the beginning of August. It's already end of September, and I still don't have it in my tenants. I have a need for the new features for a project. I am already subscribed to the public preview for a very long time. Please advise how I can get the new features on public preview in my tenant(s)? I currently run Teams Version 1.5.00.25719 on Windows 10 64 bit and last updated on September 19, 2022.
