Missing Certification on Learn.microsoft.com Profile
Dear Microsoft Learn Support Team, I recently missed the renewal assessment deadline for my SC-100: Microsoft Cybersecurity Architect certification and therefore could not take the renewal assessment in time. As a result, I retook the full exam and successfully passed it. The passed exam now appears in my Microsoft Learn profile history, and I also meet all the prerequisite certifications required for SC-100. However, the certification itself still shows as expired in my profile instead of being updated to active. Could you please review this issue and help ensure that my certification status is updated accordingly? Thank you for your assistance. prerequisite
Windows 11 lock screen bug
We are having an issue where some users cannot log back into windows 11 after going to a lock screen. Windows will tell you the password or username is incorrect even though the credentials are defiantly correct. The only solution I've found so far is to reboot the machine. What could be causing this? Our users are loosing unsaved work from having to reboot through out the day.
Certification tied to MS Learn account that cannot be logged into despite email access
Greetings, Hoping to get some help with this. Sort of a doom loop. Going in circles with support via ticketing system for weeks now. Certification expires in 5 days or so. Background: In September 2024, earned SC-200 and it was associated with my work email/Microsoft account. Still have access to that email/account. Nothing has changed. Problem: Now, when logging in with the email address/Microsoft Account that the certification was earned under, I get a new Microsoft learn profile with no accomplishments, training records, etc. I have complete records, including screen shots, emails, receipts for exam payment, etc. I confirmed with Pearson that my email address is associated with the exam attempt. Support has escalated the ticket to some higher level, but this hasn't gone anywhere yet.
Certificate not showing up in Microsoft Learn account after passing exam
Hello all, Very sorry if I have posted this to the wrong place, but I cannot figure out how to get help to get my certification into my Microsoft Learn account. I have passed my exam, received an email that "Congratulations on passing your Exam" with a link to my Microsoft Learn account, but the certificate itself I cannot locate there. In my Microsoft Learn profile it also says that I have passed 10 exams (including the one I am looking for now), but I only have 9 certifications (surely because the one I'm looking for is missing). How can I get my certificate into my Microsoft Learn account? Or who can I contact about this, and how? Thanks in advance!
